Diane Herrera
Kingman,USA
Summary
Detail-oriented Correspondence Clerk skilled in managing and sorting high volumes of correspondence. Expertise includes efficient handling of mail flow and maintaining accurate database records. Proven success in streamlining operations and enhancing office organization through effective filing systems.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Correspondence Clerk/Collections Coordinator
Kingman Regional Medical Center
Kingman, Arizona
05.2024 - Current
- Processed incoming and outgoing correspondence for efficient communication flow.
- Maintained accurate records of all correspondence transactions and related documents.
- Managed electronic filing systems to organize and retrieve correspondence efficiently.
- Assisted in training new clerks on correspondence handling procedures and systems.
- Responded to inquiries regarding medical records and correspondence policies promptly.
- Coordinated with various departments to streamline communication processes effectively.
- Ensured compliance with privacy regulations in handling sensitive patient information.
- Responded to customer inquiries via email or telephone in a timely manner.
- Compiled data from customer records for inclusion in letters, reports, and other documents.
- Utilized collections software and databases for efficient account management.
Data Entry/Software Programming
Silver Rock Enterprises
Kingman, US
05.2023 - 12.2023
- Add new providers to company Software along with titles and contact information.
- Remove providers from all aspects of the Software when they leave an organization.
- Update and make changes to company Software in correspondence to verbiage given by operators to patients.
- Ensured all phone lines were in good working order for well over 700 clients.
- Complied with all patient confidentiality to include HIPAA requirements and certifications.
Procurement Specialist
Desert de Oro Foods
Kingman, US
11.2018 - 04.2023
- Procurement management for over 350+ plus fast-food restaurants in 10 different states. To include Signage and most equipment included within the individual properties.
- Sourcing equipment for 5 different Brands and 6 full serve restaurants.
- High levels of communication with Supply Chain Warehouses to include equipment Inventory and Lead times as well as shipment tracking to include any updates.
- Manage 6 different Inventory Warehouses in 4 different states demonstrating the FIFO method.
- Communicate with Accounts Payable for billing purposes when equipment is moved from a Warehouse to an Operating Restaurant Via Spreadsheets.
- Asset tracking and appropriate updating for all Restaurant equipment (350+ locations) using the Corrigo Enterprise Facilitates Management Software.
- 5 years' experience with high volume Vendor relations to include Maintenance repairs, New Equipment and Outdoor Signage installation.
- Organized and Managed PM related work orders for Backflow inspections and repairs, Fire Safety Inspections to include Fire Extinguisher, Emergency Lights, Ansul (Suppression) Systems, Fire Sprinkler and Fire Alarms. Ensured all inspections were up to date for all locations within the company and equipment was compliant according to each City Code requirement.
- Ensured all repairs were handled timely to comply with City codes and ordinances.
Billing Clerk/Customer Service
Uptown Home Medical/United Drug
Kingman, US
03.2016 - 04.2018
- Durable Medical Billing/Customer Service.
- Process payments on accounts.
- Verify accuracy of billing data and revise any errors.
- Resolve or clarify codes or diagnoses with conflicting, missing, or unclear information by consulting with doctors or others or by participating in the coding team's regular meetings.
- Release information to persons or agencies according to regulations.
- Review records for completeness, accuracy, and compliance with regulations.
- Submitting CMNs and Physician Orders for payment.
- Transitioned the Durable Medical Office from paper records to paperless.
Receptionist
Harrahs Casino and Hotel / Salon and Day Spa
Laughlin, US
08.2014 - 02.2016
- Greet visitors, assess purpose of visit, and direct or escort to appropriate destinations for efficient service.
- Answer, screen, and forward calls; provide information, take messages, and schedule appointments to maintain communication flow.
- Schedule appointments and maintain and update appointment calendars.
- Keep a current record of staff members' whereabouts and availability.
- Maintain up-to-date records of staff availability and locations to support operational efficiency.
Education
Preceptor Certification - Preceptor Training
Kingman Regional Medical Center
02.2026 - 03.2026
Certificate - Medical Billing and Coding
DeVry University-Chicago
Addison, IL 01.2017 - 06.2018
Skills
- Data Entry
- Document management
- Document preparation
- Task coordination
- Customer service expertise
- Meditech
- Excel
- Office suite
- Microsoft Teams
- Team collaboration
- Training expertise
Certification
Certificate in Medical Billing and Coding, 06/01/18
Timeline
Preceptor Certification - Preceptor Training
Kingman Regional Medical Center
02.2026 - 03.2026
Correspondence Clerk/Collections Coordinator
Kingman Regional Medical Center
05.2024 - Current
Data Entry/Software Programming
Silver Rock Enterprises
05.2023 - 12.2023
Procurement Specialist
Desert de Oro Foods
11.2018 - 04.2023
Certificate - Medical Billing and Coding
DeVry University-Chicago
01.2017 - 06.2018
Billing Clerk/Customer Service
Uptown Home Medical/United Drug
03.2016 - 04.2018
Receptionist
Harrahs Casino and Hotel / Salon and Day Spa
08.2014 - 02.2016