RASHETA JACKSON
Ludowici,GA
Summary
Dedicated medical records technician with extensive expertise in managing information requests and ensuring compliance with legal and regulatory requirements. Recognized for streamlining processes to improve response times while protecting patient confidentiality. Effective communicator skilled in addressing inquiries from diverse stakeholders and resolving documentation challenges.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Medical Records Technician – Correspondence Clerk
WINN ARMY COMMUNITY HOSPITAL
Fort Stewart, GA
05.2017 - Current
- - Respond to internal and external requests for medical information and records in accordance with applicable laws, regulations, policies, and release-of-information requirements.
- - Obtain and verify written authorization before accessing or releasing protected medical information.
- - Research, gather, retrieve, and review records for completeness and accuracy before responding to requests.
- - Review records and selective extracts and provide authorized documentation while protecting confidential information.
- - Conducted telephone and customer contacts to gather information, clarify requirements, answer questions, and process requests efficiently.
- - Explain established procedures and requirements to requesters and coordinate with personnel to resolve issues that may delay processing.
- - Prepared professional correspondence and form letters to address requests and inquiries, facilitating effective communication and resolution of administrative issues.
- Full-Time
- May Contact
Medical Records Technician
COMMUNITY HOSPITAL
Fort Stewart, GA
06.2015 - 05.2017
- - Compiled, processed, maintained, researched, and retrieved medical records while following medical, administrative, ethical, legal, and regulatory requirements.
- - Ensured records met completeness, accuracy, and compliance standards through thorough reviews, contributing to quality patient care and regulatory adherence.
- - Facilitated timely responses to requests from patients, hospital staff, law firms, insurance companies, and government agencies, ensuring compliance with privacy standards.
- - Applied release-of-information protocols when responding to requests for protected records.
- - Organized and secured sensitive records, enhancing data integrity and confidentiality.
- Full-Time
- May Contact
Education
High School Diploma -
Taylor County High School
Perry, FL05-1999
Skills
- Information Requests
- Regulatory Compliance
- Information release protocols
- Healthcare regulations
- Patient privacy regulations
- Medical terminology
- Electronic records
- Health information systems
- Records retrieval
- Document Review
- Records organization
- Records verification
- Document scanning
- Data Quality Assurance
- Data Entry
- File Management
- Electronic record systems
- Correspondence preparation
- Clear communication
- Problem Resolution
- Telephone assistance
- Customer service
- Information Requests
- Military Healthcare Environment
- Records indexing
- Multi-Line Telephone Systems
- Adaptability
- Problem resolution
- Patient confidentiality
- Confidential Information
- Information verification
- Health information systems
- Records organization
- Patient confidentiality
- Information verification
- Health records management
Certification
Medical Billing & Coding Specialist Certificate — U.S. Career Institute, 2010-06, Medical Assistant Certificate — U.S. Career Institute, 2009-09, Science of Phlebotomy Certificate — American Certification Agency for Health Professionals, 2006-10, CPR & First Aid — Adult & Children, Notary Commission
Timeline
Medical Records Technician – Correspondence Clerk
WINN ARMY COMMUNITY HOSPITAL
05.2017 - Current
Medical Records Technician
COMMUNITY HOSPITAL
06.2015 - 05.2017
High School Diploma -
Taylor County High School