Diane Herrera
Fort Sumner,NM
Summary
Friendly and reliable team player offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Reliable offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in a variety of areas and flexible with changing business needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Cashier
Dave's Grocery
Fort Sumner, NM
08.2020 - 02.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
CNA
Fairhaven Assisted Living
Clovis, NM
05.2011 - 10.2014
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
CSR
AMAC
Clovis, NM
10.2008 - 08.2010
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Hotel Front Desk Receptionist
Howard Johnson Hotel
Amarillo, TX
05.2006 - 07.2008
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Assisted in increasing hotel occupancy rates through proficient handling of reservations and room assignments.
- Maintained an organized front desk area that contributed to smooth operations and professional appearance.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
- Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees, and payments.
- Performed administrative tasks such as filing, data entry, and inventory management to support hotel operations.
Cashier
WALMART, Walmart
Amarillo, TX
06.2004 - 11.2005
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
No Degree -
Clovis Community College
Clovis, NMHigh School Diploma -
Palo Duro High
Amarillo, TX12.2003
Skills
- Payment Collection
- Customer Assistance
- Product Restocking
- Drawer Balancing
- Cash Register Operation
- ID Verification
- Returns Processing
- Customer Service
- Payment Processing
- Refund Handling
- Complex Problem-Solving
- Time Management Skills
- Proficient in [Software]
- Reports and Documents
- Customer Relations
- Analytical Thinking
- Active Listening
- Customer Transactions
- Interdepartmental Communication
- HIPAA Compliance
- Appointment Scheduling
- Patient Confidentiality
- Adaptability and Flexibility
- Patience and Empathy
- Work Ethic and Integrity
- Telephone Etiquette
- Multitasking Capabilities
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cashier
Dave's Grocery
08.2020 - 02.2022
CNA
Fairhaven Assisted Living
05.2011 - 10.2014
CSR
AMAC
10.2008 - 08.2010
Hotel Front Desk Receptionist
Howard Johnson Hotel
05.2006 - 07.2008
Cashier
WALMART, Walmart
06.2004 - 11.2005
No Degree -
Clovis Community College
High School Diploma -
Palo Duro High