Diane Hill
Lafayette,Indiana
Summary
Directed front-end operations with over 12 years of experience, optimizing cash handling, accounts payable, and team management to enhance turnover rates and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Front end manager
Menards
Lafayette, Indiana
07.2013 - 03.2024
- Managed a team of 40 employees
- Developed and implemented marketing strategies
- Oversee scheduling
- Oversee all cash handling
- Collaborated with cross-functional teams
- Improved turnover rate over 75%
- Improved customer satisfaction
- Oversee all training of new team members
- Oversee all accounts payable
- Act as general manager
- Identify opportunities for continuous improvement in customer service processes and train team members on best practices to enhance the overall customer experience.
- Implement innovative solutions to optimize front-end operations and enhance customer experience, utilizing market trends and competitor analysis to drive strategic decision-making.
Education
High School - undefined
Twin Lakes High School
Monticello, Indiana05.1994
Skills
Managed accounts payable processes to ensure timely and accurate vendor payments
Orchestrated scheduling processes to optimize resource allocation
Facilitated cross-functional collaboration to enhance project outcomes
Executed cash handling procedures to ensure accurate financial transactions
Implemented strategies to enhance employee retention and reduce turnover rate
Developed and implemented innovative marketing strategies to enhance brand visibility
Directed team management initiatives to enhance collaboration and productivity
Timeline
Front end manager
Menards
07.2013 - 03.2024
High School - undefined
Twin Lakes High School