Diane Hooks
Huntsville,AL
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
26
26
years of professional experience
Work History
FN Cashier
Huntsville Hospital
Huntsville, AL
11.2020 - Current
- Answered questions about store policies and addressed customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance in C-Store.
- Worked flexible schedule and extra shifts to meet business needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Helped customers complete purchases, locate items in C-Store by 10%.
Baker Training Specialist
Panera Bread
Madison, ALABAMA
08.2016 - 09.2021
- Oversaw scheduling and monitored attendance through learning management system.
- Baked all bakery products for cafes.
- Travel to 2-3 cafes nightly.
- Managed employees, overseeing hiring, training, and professional growth of employees
- Worked flexible hours; night, weekend, and holiday shifts.
- Developed team communications and information for meetings.
2nd Assistant Manager
Yankee Candle
Sanford, FL
11.2015 - 07.2016
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Rotated merchandise and displays to feature new products and promotions.
- Managed overstocking, restocking and inventory control procedures during each shift.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Optimized processes and supervised 1-2 employees.
Restaurant Hostess
Walt Disney World Resort
Lake Buena Vista, FL
09.2013 - 11.2015
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Answered customer questions about hours, seating and menu information.
- Monitored dining room and guest flow to maximize table usage and minimize wait times by 10 %.
Bakery Manager
Publix Supermarkets Store
Winter Park, FL
12.1996 - 09.2013
- Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
- Maintained cleanliness and hygiene in bakery premises.
- Established performance goals by 100% and empowered bakers to exceed targets.
- Managed all baking operations professionally and handled all problems confidently.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
- Maintained and controlled inventory of baked goods
- Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Education
Bachelor of Science - Accounting
Everest University
Orlando, FL10.2016
Skills
- Reliable and Responsible
- Problem Solving
- Customer Relations
- Payment Processing
- Microsoft Office
Timeline
FN Cashier
Huntsville Hospital
11.2020 - Current
Baker Training Specialist
Panera Bread
08.2016 - 09.2021
2nd Assistant Manager
Yankee Candle
11.2015 - 07.2016
Restaurant Hostess
Walt Disney World Resort
09.2013 - 11.2015
Bakery Manager
Publix Supermarkets Store
12.1996 - 09.2013
Bachelor of Science - Accounting
Everest University