Diane Jung
New York,NY
Summary
Responsible patient care associate, enthusiastic about supporting best practices in hospital operations, compliance and healthcare management. Demonstrated strengths in multi-area management, quality assurance and service. Resourceful professional and collaborative team player.
Overview
9
9
years of professional experience
Work History
Patient Care Technician
Memorial Sloan Kettering Hospital
New York, NY
02.2024 - Current
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Helped create a safe environment by following infection control policies.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Kept instruments and equipment clean and sanitized.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
Medical Assistant
Jason Song M.D., Cardiology
New York, NY
06.2015 - 05.2024
- Perform EKG and draw blood on required patients.
- Tracked findings of procedures such as EKGs using manual and automated recording devices.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
- Oriented and trained new staff on proper procedures and policies.
- Fill out superbills and fax it over to biller
- Multitasked to take in patients and assisting the doctor.
- Checked eligibility and benefits for patients.
- Receive authorization for Echocardiography
- Implemented new record keeping and documenting systems to improve organization and traceability.
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
- Obtained client medical history, including medication information, symptoms and allergies.
Medical Assistant
Astoria Wellness Acupuncture
Flushing, NY
10.2022 - 01.2024
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Provided assistance to medical staff in performing minor surgical procedures.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Registered new patients into practice management software program accurately entering demographic information.
- Filed insurance claims forms in accordance with applicable regulations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Organized charts, documents and supplies to maintain team productivity.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
Nursing Assistant-TEMP
New York Presbyterian Columbia Medical Center
New York, NY
01.2022 - 03.2022
- Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Implemented fall prevention techniques as specified in plan of care.
- Engaged with patient family and friends to provide courteous visit experience.
- Completed daily room cleaning and organizing to provide patients with clean environment.
- Recorded patient conditions and vital signs before and after medical operations.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Maintained sanitary conditions by providing immediate wound care and dressing changes.
- Reported environmental risks or equipment malfunctions to supervisor.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
Patient Care Associate
LIJ Forest Hills Hospital
08.2021 - 11.2021
- Maintained clean and well-organized environment for client happiness and safety.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Used mobility devices to transport patients.
- Documented activities and recorded information in EMR system.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Delivered high level of care to every patient.
- Charted patient blood pressures, temperatures, blood sugar levels and vitals, using Sunrise.
- Collected blood, other laboratory specimens and prepared for lab testing.
- Performed EKG when needed
Phlebotomist
Northwell Health
New York, NY
12.2020 - 08.2021
- Performed over 100 COVID-PCR testings when required.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Assembled tourniquets, needles and blood collection devices to prepare work trays.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
- Obtained blood specimens by performing venipunctures, heel sticks and finger sticks 30-40 times per day.
- Used Cerner application to input orders from physician offices before performing venipunctures.
Office Manager/Phlebotomist
Kunil Bae MD
Flushing, NY
03.2017 - 12.2018
- Manage overall office setting as a manager.
- Type in doctor’s note for each patient that was seen on that day
- Perform EKG and draw blood on required patients.
- Multitasked to take in patients and assisting the doctor.
- Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Oversaw digital patient charting, including data entry and administrative duties regarding insurance, billing and accounts receivable.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Education
Bachelor of Science - Nursing
Mercy University
Bronx, NY12-2025
Bachelor of Arts - English
CUNY Queens College
Flushing, NYHigh School Diploma -
World Journalism Preparatory School
06-2015
Skills
- Able to type 50 wpm
- Bilingual in Korean and English
- Expert in using EMR system
- Venipuncture
- Time management
- Specimen labeling procedures
- Quality control guidelines
- Blood specimen storage
- Sample and specimen collection
- Measuring vital statistics
- Patient documentations
Timeline
Patient Care Technician
Memorial Sloan Kettering Hospital
02.2024 - Current
Medical Assistant
Astoria Wellness Acupuncture
10.2022 - 01.2024
Nursing Assistant-TEMP
New York Presbyterian Columbia Medical Center
01.2022 - 03.2022
Patient Care Associate
LIJ Forest Hills Hospital
08.2021 - 11.2021
Phlebotomist
Northwell Health
12.2020 - 08.2021
Office Manager/Phlebotomist
Kunil Bae MD
03.2017 - 12.2018
Medical Assistant
Jason Song M.D., Cardiology
06.2015 - 05.2024
Bachelor of Science - Nursing
Mercy University
Bachelor of Arts - English
CUNY Queens College
High School Diploma -
World Journalism Preparatory School
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