Diane Kamayatsu
South El Monte,CA
Summary
Dedicated Billing Coordinator with extensive experience in managing patient accounts and resolving billing issues. Expertise in effective communication and collaboration with healthcare providers, ensuring compliance and efficiency in billing processes. Committed to enhancing patient satisfaction through timely resolutions and streamlined workflows.
Overview
41
41
years of professional experience
Work History
Billing Coordinator
JAY N. SCHAPIRA,M.D.
Los Angeles, California
06.1985 - 04.2026
- Managed patient accounts, promptly resolving billing inquiries to enhance patient satisfaction.
- Processed patient billing and insurance claims with high efficiency.
- Coordinated with healthcare providers to ensure accurate service documentation.
- Maintained comprehensive billing records to guarantee regulatory compliance.
- Communicated with patients regarding payment plans and options.
- Reviewed insurance contracts for accuracy and updates regularly.
- Collaborated with financial teams to streamline billing workflows, improving overall processing efficiency.
- Updated billing systems regularly by entering new customer information or modifying existing records.
- Generated detailed reports on billing activity for management review.
- Provided support for internal departments regarding billing inquiries.
- Submitted appeals on behalf of patients for denied claims.
- Analyzed customer accounts to identify discrepancies and resolve billing issues.
- Prepared daily deposits of payments received from customers.
- Prepared accounts for financial audits and supported audit process.
- Completed documentation, reports and spreadsheets of financial information.
- Performed collections activities by contacting customers via phone or email regarding outstanding balances due on their accounts.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Created and maintained accurate customer records in database system.
- Responded promptly to customer inquiries concerning services, bills, payments.
- Assisted with month end closing procedures related to accounts receivable activities.
- Reviewed past due accounts and contacted customers for payment arrangements.
- Developed strategies to reduce discrepancies in the billing process.
- Researched customer account information to respond to inquiries and resolve disputes.
- Worked closely with accounting department staff members to ensure accuracy of invoicing data entered into the system.
- Developed and maintained positive relationships with customers, fostering trust and loyalty through clear communication.
- Submitted claims to insurance companies.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Answered customer questions to maintain high satisfaction levels.
- Managed all payments processing, invoicing and collections tasks.
- Collected, posted and managed patient account payments.
- Attended workshops to enhance skills and stay informed on regulatory changes.
- Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
- Generated and distributed month-end statements for customers and resolved related concerns.
- Generated and distributed month-end statements for customers and resolved related concerns.
Timeline
Billing Coordinator
JAY N. SCHAPIRA,M.D.
06.1985 - 04.2026