Diane Kennon
Cookeville,TN
Summary
A position requiring customer service skills and/or Human Resources duties, making the most of extensive experience in general office management, communication, and record-keeping that contributes to the success of prospective employer. • 9 years as Human Resources Assistant/Generalist
• Highly qualified professional Administrative Assistant with a thirty plus year career in both an office and manufacturing setting.
• Experienced, results-driven, and enthusiastic with proven abilities working in diverse office environments.
• Extensive experience in the customer service arena with proven ability to develop strong relationships.
• Strong background in performing clerical and secretarial tasks using exceptional communication and customer service acumen.
Overview
42
42
years of professional experience
Work History
Human Resources Assistant/Generalist
G&I Tube, LLC
05.2017 - Current
Administrative Assistance
Flowserve Corporation
Cookeville, TN
08.2003 - 03.2017
- Voice of the Cookeville Operation representing a facility with 300 employees and 35 outside sales representatives.
- Interacted with both external and internal customers on a daily basis, answering all incoming calls and managing over 40 incoming phone lines. Initial phone contact for global customer base, directing calls to appropriate departments based on customer needs.
- Responsible for scanning/inputting all documentation regarding Shipping, Sales, and Returns into Optidoc system for company-wide viewing and auditing for Sarbanes-Oxley requirements.
- Scheduled conference rooms, including special events and visitations.
- Ensured timely printing, distribution, and mailing of daily invoices and order acknowledgements.
- Performed various miscellaneous responsibilities as needed and required by site leadership.
Receptionist
Eastern Foam Products, Inc.
Cookeville, TN
01.1997 - 01.2002
- Responsible for answering multi-line telephone system and all necessary messaging and placing of calls for management.
- Composed and distributed memos for Supervisors on an as needed basis.
- Sales/Marketing material compiled and/or designed as needed.
- Made deposits, mail distribution, filed.
- Compiled data to be used in daily, monthly, yearly reports.
- Responsible for production reporting and scrap inventory on both a daily and monthly basis to the corporate office.
Office Manager
Precision Tool & Manufacturing
Cookeville, TN
01.1995 - 01.1997
- Tracked product orders for scheduling purposes, payroll, quarterly taxes, ordered raw materials and necessary supplies, invoicing, accounts receivable, made deposits, accounts payable, and helped in any way needed to complete delivery.
Manager
Sound Shop (Central South Music Sales)
Cookeville, TN
01.1985 - 01.1995
- Determined quantity and ordered all products.
- Established employee work schedules.
- Stocked, balanced cash registers, deposits, marketing displays, and all aspects of customer service.
Education
High School Diploma - undefined
Cookeville High School
01.1984
KEY COMPETENCIES:
- Strong work ethic with ethical confidentiality.
- Customer focused attitude and approach towards the business.
- Proven reliability, ability to multitask, and meet deadlines.
- Ability to establish relationships quickly and interact with associates at all levels.
- Easily adapt to changing environments and shifting priorities.
- Established credibility and trust, with a strong commitment to the organization and its success.
Timeline
Human Resources Assistant/Generalist
G&I Tube, LLC
05.2017 - Current
Administrative Assistance
Flowserve Corporation
08.2003 - 03.2017
Receptionist
Eastern Foam Products, Inc.
01.1997 - 01.2002
Office Manager
Precision Tool & Manufacturing
01.1995 - 01.1997
Manager
Sound Shop (Central South Music Sales)
01.1985 - 01.1995
High School Diploma - undefined
Cookeville High School