Diane King
Dallas,TX
Summary
Adept Customer Service Representative from EnerSys, excelled in managing high-stress situations and resolving customer complaints, enhancing loyalty and repeat business. Demonstrated exceptional problem-solving and active listening skills, alongside proficiency in Microsoft Outlook and data entry, ensuring quick resolution of issues and maintenance of accurate customer records. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
EnerSys
05.2006 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Education
High School Diploma -
East Henderson High School
East Flat Rock, NC06.1981
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Customer Relations
Data Entry
Microsoft Outlook
Scheduling
Paperwork Processing
Appointment Scheduling
Order Processing
Problem Resolution
Timeline
Customer Service Representative
EnerSys
05.2006 - Current
High School Diploma -
East Henderson High School