Diane Larsen

Mentor Benefit Advisors, help assist sales managers with teams. Lead team huddles,Actively answer questions in the chats, move appointments , handle supervisor calls, monitor and report any IT issues within our systems. Approve cases, make sure all voicemail tasks and escalation tasks are completed in a timely manner. Complete quality score reviews and call listening to help agents correct behaviors to ensure they are compliant. Provide coaching feedback when needed. Lead the team when sales manager is absent. During AEP lead a team of agents. Volunteer for research projects as needed.

Great guests as they enter the store. Help assist guests find the products they are looking for. Lead cashier helping assist other guests and train new colleagues.

• Operated cash register accurately, handling transactions and balancing cash drawers daily.
• Maintained cleanliness and organization of store environment to enhance customer experience.
• Provided excellent customer service by assisting with inquiries and resolving issues efficiently.

Helped assist retirees with choosing plans based on their needs. Licensed in 17 states. Completed annual testing and training. Helped transition some big companies onto our platform. Worked as a trainer for several years with the onboarding process for AEP. Consistent in quality, cSats , compliance and sales. Always met the KPIs each year. Educated each retiree on the newest laws and how it applied to them. Volunteered for other projects on slow seasons to help understand how our company works as a whole. Because a mentor for newer agents and a SME expert in WI.

Plan and implement daily classroom activities

Assist children in academic and personal/social growth development

• Integrated technology into lessons to improve student engagement and learning outcomes.
• Collaborated with fellow educators to design interdisciplinary projects that connect multiple subjects.
• Built relationships and communicated with parents to provide best learning environment for children.
• Developed and implemented engaging lesson plans to keep learner attention.

• Developed engaging lesson plans to enhance student understanding and retention.
• Facilitated small group discussions to promote critical thinking and collaboration among students.
• Assessed student performance through regular evaluations and provided constructive feedback.
• Implemented classroom management strategies to maintain a positive learning environment.