Diane Leach
North Ridgeville,OH
Summary
Accomplished Director of Operations known for driving operational efficiency and delivering outstanding customer service. Experienced in building strong client relationships and implementing effective strategies to meet evolving business objectives.
Overview
1
1
Certification
30
30
years of professional experience
Work History
Director of Operations
Kretch Insurance Resources
North Ridgeville, OH
01.2020 - Current
- Direction of Operational Strategies to enhance efficiency across all departments
- Overseeing of company's daily operations
- Delivering exceptional Customer Service by implementing strategies focused on meeting the Clients needs and expectations
- Interaction with Customers to build connections and nurture relationships for future Sales
New Business Representative
Kretch Insurance Resources
North Ridgeville, OH
06.1996 - Current
- Completion, submission and follow-up of all Applications submitted to the Underwriting Division
- Ordering and following up of all Medical Records
- Develop strong relationships with Clients, leading to future sales and long term business growth.
- Delivery of policy and all take care of all future correspondence with client and Home Office Departments.
Customer Service Representative
Kretch Insurance Resources
North Ridgeville, OH
06.1996 - Current
- Resolving of customer inquiries and issues through effective communication and problem-solving techniques.
- Training of new staff on customer service protocols, fostering a knowledge-sharing environment.
- Resolving of customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handling of escalated calls efficiently, finding resolutions for both customers and the company alike.
- Responding to customer requests for products, services, and company information.
Education
High School Diploma -
St. Joseph Academy
Cleveland, OH06-1984
Skills
- Operations management
- Team leadership
- Training management
- Client account management
- Contract administration
- Records organization and management
- Microsoft Word
- Outlook
Certification
- Licensed Insurance Agent
(State of Ohio)
Licensed in the areas of Life, Disability & Health
- Insurance Fraud: Problems & Preventions [CAPE SCHOOL, Inc./ Ohio)
- Anti-Money Laundering -What You Need to Know (BETTER CE)
- Acting on your Ethics (BETTER CE)
Timeline
Director of Operations
Kretch Insurance Resources
01.2020 - Current
New Business Representative
Kretch Insurance Resources
06.1996 - Current
Customer Service Representative
Kretch Insurance Resources
06.1996 - Current
High School Diploma -
St. Joseph Academy