Diane Lohrke
Fort Worth
Summary
Accomplished leader skilled in community engagement and operational excellence. Expertise in financial management and team development, contributing to sustainable growth and increased employee satisfaction.
Overview
15
15
years of professional experience
Work History
Executive Director
Sagora Senior Living
Arlington, TX
05.2024 - 04.2026
- Oversaw budget management, aligning resources with organizational goals and priorities.
- Facilitated team meetings, promoting open communication and collaborative problem-solving.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
General Manager
Holiday by Atria Senior Living
Arlington, TX
11.2022 - 05.2024
- Oversaw daily operations to enhance resident satisfaction and care quality.
- Streamlined communication processes among departments to improve information flow and collaboration.
- Mentored management team, promoting professional development and leadership skills across the organization.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Collaborated and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented staff training programs to improve service delivery and team performance.
- Developed and managed budgets to ensure fiscal responsibility and operational efficiency.
- Fostered partnerships with community organizations to expand resident engagement opportunities.
- Managed budget implementations, employee evaluations.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assistant General Manager
Holiday Retirement Senior Living
Arlington, TX
08.2019 - 11.2022
- Led operational initiatives to enhance resident satisfaction and improve service delivery.
- Streamlined staff training programs, increasing employee performance and retention rates.
- Collaborated with management to develop strategic plans for facility improvement projects.
- Oversaw daily operations, ensuring compliance with health regulations and standards.
- Analyzed feedback data to drive improvements in service offerings and resident experiences.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Resolved problems promptly to elevate customer approval.
Office Manager
Holiday Retirement Senior Living
Arlington, TX
08.2016 - 06.2019
- Oversaw daily administrative operations, ensuring efficient workflow and resource allocation.
- Coordinated staff schedules to optimize coverage and service quality for residents.
- Managed vendor relationships.
- Trained and mentored junior staff, fostering professional development and team cohesion.
- Developed and maintained accurate records using property management software to streamline reporting processes.
- Collaborated with senior leadership to align departmental goals with organizational objectives for improved performance.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Lead Manager (Live-in Manager)
Holiday Retirement
Arlington, TX
05.2014 - 08.2016
- Led and oversaw teams to enhance resident engagement initiatives and improve overall satisfaction.
- Oversaw operational strategies to optimize staffing efficiencies and reduce turnover rates.
- Mentored team leaders in best practices for managing daily operations and fostering a positive workplace culture.
- Streamlined communication processes between departments to ensure timely resolution of resident concerns and inquiries.
- Evaluated employee performance regularly, offering constructive feedback and creating tailored development plans for continuous improvement.
- Enhanced communication and collaboration among team members by organizing regular meetings and brainstorming sessions.
Co-Manager (Live-in Manager)
Holiday Retirement Senior Living
Arlington, TX
01.2011 - 05.2014
- Supervised daily operations to ensure compliance with quality and safety standards.
- Trained and mentored staff, fostering a collaborative work environment.
- Implemented process improvements to enhance resident satisfaction and operational efficiency.
- Managed inventory control systems to optimize resource allocation and reduce waste.
Education
High School Diploma -
Rensselaer Central High School
Rensselaer, INSkills
- Community engagement
- Program management
- Strategic planning
- Project management
- Payroll/Scheduling- UKG and Kronos
- Data Entry-CRM
- Servsafe Managers Certificate
Timeline
Executive Director
Sagora Senior Living
05.2024 - 04.2026
General Manager
Holiday by Atria Senior Living
11.2022 - 05.2024
Assistant General Manager
Holiday Retirement Senior Living
08.2019 - 11.2022
Office Manager
Holiday Retirement Senior Living
08.2016 - 06.2019
Lead Manager (Live-in Manager)
Holiday Retirement
05.2014 - 08.2016
Co-Manager (Live-in Manager)
Holiday Retirement Senior Living
01.2011 - 05.2014
High School Diploma -
Rensselaer Central High School