Summary
Work History
Education
Skills
Timeline
Generic

Diane Lyons

Belmond,IA

Summary

Customer service professional with experience at Sitel for Toys R Us, during the company's closing, when customers were worried about their orders and rewards program. Adept at resolving inquiries and enhancing customer satisfaction.

Human Services Support Specialist/Lead/TMA

Working with the developmentally delayed population, role modeling appropriate and respectful behavior, to help them learn to live in society. Administer medication, chart daily outcomes, follow and respect State policies.

Assistant Buyer/Production Controller

Attention to detail, keeping tabs on all areas of Purchasing and Production.

Work History

Remote Customer Service Representative

Sitel for Toys R Us
Hampton, IA
06.2018 - 01.2019
  • Resolved customer inquiries through phone and email communications, ensuring prompt and accurate responses.
  • Assisted customers with product selection, enhancing overall shopping experience and satisfaction.
  • Managed returns and exchanges efficiently, adhering to company policies while maintaining customer loyalty.
  • Conducted follow-up calls to ensure resolution of issues, reinforcing commitment to customer care.
  • Adapted quickly to new procedures and tools, demonstrating flexibility in dynamic work environment.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Human Services Support Specialist

State Of Minnesota
Cambridge, MN
12.1995 - 12.1999
  • Assisted clients in accessing social services and resources effectively.
  • Monitored client progress, ensuring adherence to program guidelines and objectives.
  • Collaborated with multidisciplinary teams to improve service delivery efficiency.
  • Advocated for clients' rights, promoting access to essential services and benefits.
  • Improved client satisfaction by providing timely and accurate support in addressing their needs and concerns.
  • Promoted self-advocacy skills among clients through role modeling active listening techniques during one-on-one consultations.
  • Maintained accurate documentation of client interactions, ensuring effective communication among team members and continuity of care.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans for clients, resulting in improved wellbeing.
  • Coordinated client transportation arrangements as necessary, facilitating access to essential appointments and services.
  • Provided crisis intervention support as needed, mitigating risk factors and connecting individuals with appropriate resources.
  • Ensured compliance with federal, state, and local regulations by maintaining up-to-date knowledge on policies and procedures.

Treatment Foster Care Group Home Provider

Wilder Foundation
St. Paul, Mn.
03.1987 - 12.1995
  • Facilitated daily living activities, ensuring safety and well-being in group home environment.
  • Developed individualized support plans, enhancing client care and promoting independence.
  • Coordinated recreational activities, fostering social interaction among residents.
  • Implemented behavior management strategies to improve resident outcomes and reduce conflicts.
  • Conducted regular assessments of client progress, adapting support plans as needed for effectiveness.
  • Collaborated with multidisciplinary teams to address the needs of residents comprehensively.

Assistant Buyer/Production Controller

Waldoch Crafts
Forest Lake, MN
06.1983 - 01.1987
  • Ordered special order parts and kept records of all vendors.
  • Developed a form for efficient tracking of vehicle thru assembly line and special orders.
  • Scheduled all special order work.
  • Kept track of progress and documented it, so sales had a place to check on where the vehicle was toward completion.
  • (Before current computer systems were in place.)
  • Secretary to Buyer and Production Manager, typing letters, keeping them informed of problems in sight.
  • Kept OSHA files for all products used.

Education

GED -

Forest Lake Senior High/Mn State Human Services Trainings
Forest Lake, MN
02-1998

Skills

  • Customer support
  • Active listening
  • Logical problem-solving
  • Accurate data entry

Timeline

Remote Customer Service Representative

Sitel for Toys R Us
06.2018 - 01.2019

Human Services Support Specialist

State Of Minnesota
12.1995 - 12.1999

Treatment Foster Care Group Home Provider

Wilder Foundation
03.1987 - 12.1995

Assistant Buyer/Production Controller

Waldoch Crafts
06.1983 - 01.1987

GED -

Forest Lake Senior High/Mn State Human Services Trainings

Similar Profiles

CREATE PROFILE
Diane Lyons