Diane McCarthy

• Served food and beverages promptly with focused attention to customer needs.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Cultivated warm relationships with regular customers.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
• Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
• Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
• Built rapport with guests to enhance their dining experience and encourage return visits.

Primary caregiver for my mother until her passing,

• Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
• Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
• Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer and mixers.
• Collaborated with staff/management to develop innovative drink recipes that became popular among guests, boosting sales and enhancing the establishment's reputation