Diane McDermott-Ontiveros
Elmhurst,IL
Summary
Assisted in delivering high-quality patient care as a Ceritified Medical Assistant with 10 years of front and back office support experience. Improved patient experiences within Family and Internal Medicine Departments through dedicated service and a commitment to patient satisfaction. Facilitated effective communication between patients and physicians by streamlining chart preparation processes as a Remote Care Coordinator. Employed active listening skills to foster a welcoming atmosphere for patients. Contributed to overall team success and patient well-being by consistently achieving daily goals.
Overview
10
10
years of professional experience
Work History
Remote Care Chart Prep Coordinator
Lifepoint Health
05.2023 - Current
- Documented over 50 patient records daily
- Patient contact via telephone and messaging systems
- Acted as the liaison between patients and physicians
- Reviewed patient charts for accuracy and adherence to Quality Measures
- Reconciled and followed up on referrals
- Verified insurance
- Complied with HIPPA and privacy policies
Certified Medical Assistant
Elmhurst Memorial
08.2016 - 05.2023
- Obtained vitals and updated patient records
- Greeted patients and reviewed demographics and history
- Provided daily patient communication via telephone and messaging systems
- Addressed and resolved patient concerns in a timely manner
- Efficiently triaged and resolved physician’s patient inbox
- Point person for OSHA safety team in Family Medicine Department
Education
Certified Medical Assistant AAMA -
College of DuPage
Glen Ellyn, IL01-2016
Associate of Applied Science - Accounting And Finance
College of Dupage
Glen Ellyn, IL01-2005
Skills
- Assisted with multitasking and organization in various customer service roles
- Supported data entry tasks to maintain accurate records
- Managed documents efficiently to streamline workflows
- Contributed to team collaboration efforts to achieve project goals
- Adapted to changing priorities while maintaining flexibility
- Communicated effectively both verbally and in writing to enhance team interactions
- Focused on attention to detail to ensure high-quality work
- Resolved problems proactively to maintain operational efficiency
- Organized tasks to optimize time management
Timeline
Remote Care Chart Prep Coordinator
Lifepoint Health
05.2023 - Current
Certified Medical Assistant
Elmhurst Memorial
08.2016 - 05.2023
Certified Medical Assistant AAMA -
College of DuPage
Associate of Applied Science - Accounting And Finance
College of Dupage