Diane Morgan

Work History

Family Fun Town

02.2025 - Current

Universal Studios

03.2013 - 01.2015

Addressed customer needs and made product recommendations to increase sales.
Restocked and organized merchandise in front lanes.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Greeted customers entering store and responded promptly to customer needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Answered questions about store policies and addressed customer concerns.
Stocked, tagged and displayed merchandise as required.
Built relationships with customers to encourage repeat business.
Maintained current knowledge of store promotions and highlighted sales to customers.
Responded promptly to requests for assistance, spills and customer inquiries.
Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Performed cash, card, and check transactions to complete customer purchases.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Handled cash with high accuracy and took care to check bills for fraud.
Worked with floor team and managers to meet wide range of customer needs.

Panda Express

03.2015 - 08.2024

Greeted customers entering store and responded promptly to customer needs.
Learned duties for various positions and provided backup at key times.
Responded promptly to requests for assistance, spills and customer inquiries.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Explained menu items and suggested appropriate options for food allergy concerns.
Served food and beverages promptly with focused attention to customer needs.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Handled cash with high accuracy and took care to check bills for fraud.