Diane Moya
Davie,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
20
20
years of professional experience
Work History
Owner/Manager of Operations
Beach & Patio Furniture
2004.01 - 2023.08
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Trained and developed team members to build human capital.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Associate of Arts - Accounting And Business Management
Saint Thomas University
Opa-locka, FLSkills
- Financial Management
- Profit and Loss Analysis
- Business Administration
- Staff Training
- Verbal and Written Communication
- Hiring and Staffing
- Client Service
- Customer Relations
- Account Oversight
- Staff Hiring
- Accounts Payable and Accounts Receivable
- Systems Thinker
Timeline
Owner/Manager of Operations
Beach & Patio Furniture
2004.01 - 2023.08
Associate of Arts - Accounting And Business Management
Saint Thomas University
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