Diane Ortiz Perez

• Greeted patients and families upon arrival to ensure a welcoming environment.
• Managed scheduling and appointment reminders for optimal patient flow.
• Assisted in maintaining electronic health records for accuracy and compliance.
• EMR-Electronically Medical Records.
• Coordinated insurance verification and billing processes for smooth transactions.
• Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.

• Coordinated patient scheduling and appointment reminders for medical staff.
• Facilitated communication between physicians, staff, and patients effectively.
• Organized office supplies and maintained inventory levels consistently.
• Handled patient inquiries and resolved issues with empathy and professionalism.
• Supported billing processes by verifying insurance information accurately.
• Scheduled appointments for staff members using Outlook calendar system.
• Updated contact information lists regularly in accordance with company policy.
• Managed daily mail distribution including sorting out incoming and outgoing mail.

. EMR -Electronically order medical record.

• Greeted patients and visitors warmly, creating a welcoming environment.
• Managed multi-line phone system, directing calls to appropriate staff for timely responses.
• Provided exceptional customer service, addressing patient inquiries and concerns promptly.
• Scheduled appointments using electronic health record systems for optimal patient flow.
• Coordinated insurance verifications, facilitating accurate processing of patient information.
• Assisted in clerical tasks, filing and organizing medical records to maintain efficient operations.