Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Manager

Diane Pajer

Summary

Experienced sales with over 30 years of experience in insurance and retail sales. Excellent reputation for resolving problems and improving customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Manager

Mattress Warehouse
05.2022 - Current
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Recorded inventory sales into organization's weekly income report.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.

Sales Associate

Mattress Firm
02.2012 - 05.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Processed product returns and assisted customers with other selections.
  • Achieved perfect attendance and on-time record.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.

Licensed Insurance Agent

Gullborg Insurance
03.2011 - 02.2012
  • Calculated quotes and educated potential clients on insurance options.
  • Obtained underwriting approval by completing application for coverage.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.

Licensed Insurance Agent

Conseco Supplemental Health
05.2006 - 01.2011
  • Calculated quotes and educated potential clients on insurance options.
  • Obtained underwriting approval by completing application for coverage.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Promoted [Company] products and services using upselling and other sales strategies.

Education

High School Diploma -

Peters Twp High School
Mcmurray, PA
06.1977

Skills

  • Brand Management
  • Contract Development and Management
  • Verbal and Written Communication
  • Lead Generation
  • Customer Relationship Management
  • Strong Multitasking Skills
  • Sales Analysis
  • Sales Promotion

Accomplishments

  • Computer Proficiency - Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Increased productivity by implementing several process improvements.
  • Exceeded monthly quota on a regular basis.

Timeline

Manager

Mattress Warehouse
05.2022 - Current

Sales Associate

Mattress Firm
02.2012 - 05.2022

Licensed Insurance Agent

Gullborg Insurance
03.2011 - 02.2012

Licensed Insurance Agent

Conseco Supplemental Health
05.2006 - 01.2011

High School Diploma -

Peters Twp High School

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Diane Pajer