Diane Park
York Haven,PA
Summary
Enthusiastic and hard working Process Assistant experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Advanced in running successful shifts with little to no supervision, and problem solving without higher leadership. Extensive knowledge of all areas of the sortation operation, and ability to demonstrate responsible leadership in these areas result in good candidacy for any upcoming and available Area Manager position, and would appreciate the consideration for future career development with this company.
Overview
28
28
years of professional experience
Work History
Process Assistant
Amazon
Lewisberry, PA
12.2021 - Current
- Improved process efficiency by identifying bottlenecks and implementing streamlined solutions, such as moving destination locations.
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Practiced effective listening skills and gained trust with associates by working side by side with them and addressing all concerns.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Facilitated knowledge sharing among team members, fostering a culture of collaboration and innovation.
- Collaborated with leadership and generated ideas to improve performance flow.
- Created DASH maps according to the current sortation layout to execute 100% of promised delivery times.
- Simplified links for better understanding of metrics for fellow PA's and incoming AM's.
- Managed daily labor and adjusted job allocation to decrease the amount of idol time accrued.
Package Handler
Fed Ex Ground
Lewisberry, PA
04.2019 - 03.2021
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
General Manager
Keares Restaurant Group
New Cumberland, PA
02.2000 - 02.2004
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Analyzed market trends and competitor activities to create competitive advantages.
- Consistently ran 5% below targeted cost goals.
Assistant General Manager
Elephant And Castle
New Cumberland, PA
03.1997 - 02.2000
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Contributing member of a team for all renovations and development of establishment.
- Designed layout and partnered with HERSHA construction to measure and order all equipment for the FOH.
- Aligned with corporate officers in Boston, MA for a month to train and adopt all ethical codes and administrations to mirror all sister properties.
- Compiled and balanced cash flow.
- Nightly audits of all inventories to identify any loss prevention.
Beverage M
Club Key West - Harrisburg Holiday Inn
New Cumberland, PA
02.1996 - 03.1997
- Boosted customer satisfaction by implementing innovative beverage menu options and ensuring quality service.
- Streamlined inventory management for optimal efficiency and cost savings.
- Developed staff training programs to enhance employee knowledge and skillsets in the beverage industry.
- Provided all financial lends for all functions in nightclub and banquet facilities.
- Maintained stock inventories of all items used in nightclub and portable bar functions.
- Calculated all PA liquor orders while upholding compliance of all state laws concerning.
Education
No Degree - Psychology
HACC
Harrisburg, PAHigh School Diploma -
Lock Haven Junior / Senior High School
Lock Haven, PA06.1988
Skills
- Process Documentation
- Management Support
- Assignment Delegation
- Performance Monitoring
- Workflow Management
- Performance Metrics
- Problem Solving
- Quality Assurance
- Attention to Detail
- Adaptability and Flexibility
- Process Optimization
- Critical Thinking
- Active Listening
- Training and Development
- Team Leadership
- Inventory Management
Timeline
Process Assistant
Amazon
12.2021 - Current
Package Handler
Fed Ex Ground
04.2019 - 03.2021
General Manager
Keares Restaurant Group
02.2000 - 02.2004
Assistant General Manager
Elephant And Castle
03.1997 - 02.2000
Beverage M
Club Key West - Harrisburg Holiday Inn
02.1996 - 03.1997
No Degree - Psychology
HACC
High School Diploma -
Lock Haven Junior / Senior High School