Diane Pease

Patient intake: Manages the admission process, ensuring all paperwork is completed and patient information is accurate.

Surgical Scheduling: Schedule surgeries with utmost accuracy for multiple specialists as well as canceling and rescheduling surgeries when needed.

Communication: Answering multiple phone lines directing calls, takes messages and relays information between families, patients and medical staff.

• Schedule and register patients for appointments in a clinic setting, verify insurances and update any information necessary, as well as answering phones routing them to appropriate staff. Pick up shifts registering in the ER, assessing immediate medical emergencies and notifying appropriate staff.

• Answer phones, assist patients with scheduling, rescheduling, canceling appointments. Scheduling for 14 providers as well as blocking provider’s schedules for meetings, vacations or rescheduling due to being out of the office for any other reason. Assessing situations of medical importance and sending calls to a triage nurse for further evaluation.

• Assisted customers with product selection and provided recommendations to enhance shopping experience.
• Maintained cleanliness and organization of deli display cases to ensure optimal product presentation.
• Operated slicing and packaging equipment efficiently while adhering to safety protocols.
• Collaborated with team members to fulfill daily inventory management tasks, ensuring stock levels met demand.
• Greeted customers at counter to fulfill requests and answer questions.
• Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
• Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.

• Worked under short term contracts for data entry with different companies. At Des Moines University I updated their database of physicians for their student rotations, making sure their license was up to date, if their information was current and if they were still accepting students. At Truckers insurance, verifying insurance coverage for over the road truck drivers and processing new submissions. Farm Bureau Corporate, did property assessments and notifying agents if a client may be over or under insured. Just a few examples of my contract work with them.

• Data entry lead where my duties included data entry, updating workflow multiple times a day. Directing other data entry operators what to key in our NIS system to meet daily cutoff deadlines, in charge of making sure deposits balanced for electronic deposits for our multiple clients. Operated transporters, these scanned thousands of pieces of mail per hour into our NIS system for our data entry operators to key. I was laid off due to downsizing.