Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Suzette Denton

Atlanta,GA

Summary

Results-focused dispatching professional with top-notch abilities in overseeing communication, work orders and crew actions. Detail-oriented in maintaining files for customers, management and crew members. Supports team performance with well-maintained equipment and properly planned daily schedules.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Operations Dispatcher

Portman Holdings
Atlanta, GA
06.2022 - 12.2023
  • Coordinated with other departments to ensure smooth operations.
  • Assigned security personnel to various posts, ensuring adequate coverage of the premises.
  • Monitored CCTV surveillance systems and responded to alarms.
  • Investigated suspicious activities and reported incidents to appropriate authorities.
  • Assisted with access control by verifying visitors' identification and granting access as necessary.
  • Responded promptly to emergency situations, such as medical emergencies or fires, dispatching appropriate personnel in a timely manner.
  • Coordinated with law enforcement agencies in response to reported crimes and other security-related incidents.

Command Center Dispatcher

Chesley Brown International
Atlanta, GA
09.2021 - 05.2022
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Received and dispatched calls for emergency services.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Developed strategies for improving efficiency within the dispatch department.

Site Supervisor

Allied Universal Security Services
Atlanta, GA
04.2021 - 09.2021
  • Organized daily workflow for the team, ensuring tasks were completed on time and within budget.
  • Managed and supervised a team of 10+ site staff members to ensure safety, quality control and efficient operations.
  • Assisted in resolving conflicts between subcontractors, vendors or clients as required by management.
  • Controlled access at the site during working hours; monitored visitors' movements while they were on the premises.
  • Managed daily site operations ensuring project milestones were met within designated timelines.
  • Enforced compliance with local building codes and regulations.

Education

High School Diploma -

Lehman High School
The Bronx, NY
01-1994

Skills

  • Incident reporting
  • Scheduling expertise
  • Conflict resolution
  • Data entry
  • Dispatching field personnel
  • Team collaboration
  • [Software] proficiency
  • Critical thinker
  • Multitasking and organization
  • Customer relations
  • Problem-solving

Certification

CPR AND AED Certification

Timeline

Operations Dispatcher

Portman Holdings
06.2022 - 12.2023

Command Center Dispatcher

Chesley Brown International
09.2021 - 05.2022

Site Supervisor

Allied Universal Security Services
04.2021 - 09.2021

High School Diploma -

Lehman High School

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Suzette Denton