Diane Santos
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
Work History
Bilingual Family Coordinator
HERCC Human Emergency Relief Center (Docgo)
New York, NY
09.2022 - Current
- Supported case management staff in providing safety, well-being and sense of permanence for family with uncertain home lives.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
Payroll Administrator
IATSE NATIONAL BENEFIT FUNDS
New York, NY
04.2019 - 06.2023
- Provided professional services and support in a dynamic work environment.
- Skilled at working independently and collaboratively in a team environment.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Managed payroll data entry and processing for 150 plus employees to comply with predetermined company guidelines.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Maintained confidentiality of employee records and payroll information.
Administrative Assistant
Mount Sinai West
New York
07.2015 - 02.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Sales Lead
FEDEX OFFICE
New York, NY
09.2017 - 04.2019
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales and customer satisfaction through personalized servicing.
- Built strong client relationships and provided high value-adding services, resulting in increased company market share.
- Upsold warranties and complementary products to customers through persuasive marketing techniques.
- Handled cash register operations and customer transactions to process payments.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Provided exceptional customer service to foster client loyalty and satisfaction.
Financial Teller
DAVID'S CHECK CASHED
New York, NY
10.2010 - 01.2018
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Assisted with training of new tellers on policies and procedures.
- Educated customers on use of banking website and mobile apps.
Education
Associate of Science - Medical Assisting
Wood Tobe-Coburn School
New York, NY06.2015
Skills
- Multitasking Abilities
- Communication
- Administrative and Office Support
- Time management
- Information Auditing and Verification
- Strategic Thinking
- Complex Problem-Solving
- Coordination
- Customer and Client Relations
- Office Equipment Maintenance
- Payroll and Benefits Administration
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Family Coordinator
HERCC Human Emergency Relief Center (Docgo)
09.2022 - Current
Payroll Administrator
IATSE NATIONAL BENEFIT FUNDS
04.2019 - 06.2023
Sales Lead
FEDEX OFFICE
09.2017 - 04.2019
Administrative Assistant
Mount Sinai West
07.2015 - 02.2020
Financial Teller
DAVID'S CHECK CASHED
10.2010 - 01.2018
Associate of Science - Medical Assisting
Wood Tobe-Coburn School