Diane Sromovski

• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.

Responsible for my cash drawer to deposit in safe at end of shift

• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
• Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
• Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
• Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
• Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
• Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
• Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
• Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

• Streamlined the collections process for increased efficiency through regular monitoring and reporting of delinquent accounts.
• Reduced delinquency rates by implementing effective collection strategies and providing financial counseling to borrowers.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Maintained high volume of calls and met demands of busy and productive group.