Diane Stroke
Bliss,NY
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Meticulous LPN with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
LPN Front Desk Associate
Wyoming County Community Health Services
Warsaw, New York
06.2017 - 11.2021
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Maintained transaction security by verifying payment cards against identification.
- Asked customers questions to meet special requests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Staff RN
NYC Psychiatric Cnt. In Attica Correctional
Attica, NY
09.2006 - 04.2014
- Gathered patient health data through interviews and observation, documenting data in electronic records.
- Verified patients had information necessary for ongoing care, providing guidance on diagnoses, management of medications and prevention methods.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
Residential RN
Livingston/Wyoming ARC
Mt.Morris, New York
08.2004 - 04.2006
- Coordinated and collaborated with various multidisciplinary teams to coordinate care and promote patient safety and health.
- Updated and developed care plans to establish goals based on patient's nursing diagnosis.
- Educated and supervised patients and family members regarding prevention strategies, self-care techniques and nursing care needs.
- Evaluated patient histories, complaints and current symptoms.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Strengthened training and nursing knowledge by taking part in continuing education programs and health workshops.
Education
Associate of Science - Nursing Practice
Genessee County Community College
Batavia, NY05.2000
Erie BOCES 1
West Seneca, New York09.1983
High School Diploma -
Iroquois Senior High School
Elma, NY06.1966
Skills
- Check In and Check Out Procedures
- Payment Collection
- Customer Service
- Data Gathering
- Problem Solving
- Records Management
- Relationship Establishment
- Paperwork Processing
- Cash Handling
Accomplishments
- Achieved increased revenue through effectively helping with increasing scheduled appointments.
Additional Information
-
Certification
I have attended too many seminars and or conferences to mention
all pertaining to healthcare.
Inducted into PHI THETA KAPPA in 1999
I was surprised when I was invited to join. Even though my grades were very good I didn't even think of a special honor.
Timeline
LPN Front Desk Associate
Wyoming County Community Health Services
06.2017 - 11.2021
Staff RN
NYC Psychiatric Cnt. In Attica Correctional
09.2006 - 04.2014
Residential RN
Livingston/Wyoming ARC
08.2004 - 04.2006
Associate of Science - Nursing Practice
Genessee County Community College
Erie BOCES 1
High School Diploma -
Iroquois Senior High School
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