Diane Talent
Publix
PALMCOAST,FL
23
years of professional experience
Customer Service Professional experienced in resolving issues and enhancing satisfaction through effective communication and relationship-building. Achieved high customer loyalty by implementing best practices and exploring tailored solutions to meet diverse needs. Focused on delivering exceptional service and fostering team performance.
Work History
Customer Service Representative
17 Years 11 Months- Delivered exceptional customer service, resolving inquiries and concerns efficiently.
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained knowledge of store promotions and policies to provide accurate information.
- Collaborated with team members to streamline checkout processes and reduce wait times.
- Trained new staff on customer service protocols, improving team performance and consistency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Customer Service Manager
3 Years 2 Months- Led customer service team, enhancing communication strategies and improving customer satisfaction ratings.
- Developed training programs to refine team skills, ensuring consistent service delivery across departments.
- Implemented feedback mechanisms for customers, driving improvements in product offerings and service quality.
- Analyzed customer complaints data to identify trends and develop strategic solutions for operational challenges.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Bank Teller
2 Years 2 Months- Assisted customers with account inquiries, providing exceptional service to enhance satisfaction and loyalty.
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Maintained cash drawer integrity, performing regular audits to minimize discrepancies and uphold security protocols.
- Trained new tellers on operational procedures, fostering a collaborative work environment and enhancing team performance.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Turned in excess cash to maintain drawer security.
- Audited fellow teller currency to contribute to dual-control procedures.
- Placed orders for customer checks and verified starting numbers.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
Education
High School Diploma
Skills
Customer service
Customer relations
Complaint handling
Transaction processing
Problem resolution
Client relations
Product knowledge
Issue resolution
Issue resolution
Paperwork processing
Staff training
Relationship building
Active listening
Critical thinking
Critical thinking
Inventory control
Cash handling
Timeline
Customer Service Representative
Publix
10.2008 - CurrentRead More
Customer Service Manager
Albertsons Market
07.2005 - 09.2008Read More
Bank Teller
Bank of The West
04.2003 - 06.2005Read More
Connell
High School Diploma
Read More