Diane Vu-Smith
Fountain Valley,CA
Summary
Assisted in managing clinical systems and operational workflows in busy healthcare settings. Supported data entry processes and coordinated with various teams to resolve system issues. Helped maintain compliance with healthcare regulations through diligent oversight of operational practices.
Overview
19
19
years of professional experience
Work History
Healthcare Systems & Operations Technician
UCI Outpatient Specialty Pharmacy
Orange, CA
09.2023 - Current
- Support specialty pharmacy systems ensuring data accuracy and compliance
- Perform high-volume system data entry and validation
- Coordinate with providers, pharmacists, and operations teams
Healthcare Operations & Systems Support Specialist
Walgreens (Pioneer Location)
Fountain Valley, CA
08.2007 - Current
- Support pharmacy management, POS, and insurance systems
- Troubleshoot billing, insurance, and system-related issues
- Train staff on systems usage and compliance procedures
- Improve workflow efficiency and system adoption
Education
Associate Degree - Liberal Arts
Orange Coast College
Skills
- Assisted in troubleshooting healthcare IT systems to support clinical operations Provided technical support to end-users for clinical applications Collaborated with teams to maintain system functionality and user satisfaction
- Streamlined workflow and process optimization initiatives to enhance operational efficiency
- Assisted in diagnosing and resolving application issues Supported users in troubleshooting system errors Collaborated with teams to enhance system performance
- Performed data entry tasks with precision, ensuring accurate validation and reporting of information Supported team efforts by maintaining organized records and facilitating smooth data flow Assisted in generating reports to aid decision-making processes
- Assisted in managing inventory levels and supply chain processes Supported teams in tracking shipments and deliveries Contributed to maintaining accurate records of stock and supplies
- Assisted in managing insurance claims and billing processes Supported teams in utilizing insurance and billing platforms effectively Contributed to the resolution of billing inquiries and discrepancies
- Assisted in maintaining compliance with HIPAA and FDA regulations Supported teams in understanding and implementing compliance protocols Contributed to training sessions on regulatory requirements
- Assisted users with software navigation and troubleshooting Provided training sessions to enhance user proficiency Supported end-users in resolving technical issues promptly
- Facilitated cross-functional collaboration to enhance project outcomes
- Assisted in managing pharmacy operations and clinical systems Supported team members in delivering effective patient care Contributed to maintaining accurate medication records
- Assisted in processing insurance claims through various billing platforms Supported team members in resolving billing discrepancies Contributed to maintaining accurate records of insurance transactions
- Assisted in operating point of sale systems to facilitate transactions Supported team members in troubleshooting system issues to enhance customer service Contributed to training sessions for new staff on system functionalities
- Oversaw implementation and optimization of inventory management software
- Utilized Microsoft Excel for data entry and analysis Assisted in document creation using Microsoft Word Supported communication efforts through Microsoft Outlook
Languages
Vietnamese
Native or Bilingual
Timeline
Healthcare Systems & Operations Technician
UCI Outpatient Specialty Pharmacy
09.2023 - Current
Healthcare Operations & Systems Support Specialist
Walgreens (Pioneer Location)
08.2007 - Current
Associate Degree - Liberal Arts
Orange Coast College