Diane Williams
Mesa,AZ
Summary
Dynamic professional with extensive experience in 911 Dispatching, corrections and security, notably at La Paz County Sheriff's Department. Proven ability in inmate population control and incident reporting, fostering positive relationships with staff and residents. Skilled in operational oversight and crisis management, demonstrating strong leadership and effective communication in high-pressure environments.
Experienced with managing emergency call intake and dispatch coordination. Utilizes quick decision-making and clear communication to support emergency services. Track record of maintaining composure and efficiency during high-stress incidents.
Professional with strong background in emergency response and communication, adept at managing high-stress situations effectively. Skilled in operating dispatch systems, handling multiple tasks with precision, and maintaining clear, calm communication. Dependable team player focused on collaboration and adaptability, ensuring seamless operations and optimal outcomes in rapidly changing environments. Valued for problem-solving abilities, quick decision-making, and unwavering commitment to public safety.
Overview
19
19
years of professional experience
Work History
911 Emergency Dispatcher
Florence Police Department
Florence, AZ
02.2024 - Current
- Coordinated emergency response efforts, ensuring accurate dispatch of law enforcement and medical services.
- Operated multi-line phone systems to receive and prioritize emergency calls effectively.
- Maintained detailed logs of incidents and communications for proper record-keeping and follow-up actions.
- Provided critical information to first responders, facilitating timely and efficient responses to emergencies.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
Certified Nursing Assistant
Montecito Post Acute Care And Rehabilitation
Mesa, AZ
07.2023 - 02.2024
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs, documenting changes and reporting to nursing staff.
- Implemented infection control protocols to maintain a safe environment.
- Collaborated with healthcare team to develop individualized care plans.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported needs of 18 + residents under long-term care.
Detention Officer
Pinal County Sheriff's Office
Florence, AZ
04.2020 - 11.2021
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
- Supervised and controlled behavior of 146 inmates at a time.
- Transported prisoners throughout facility.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Built solid relationships with staff and residents to keep institution safe and secure.
Detention Sergeant
La Paz County Sheriff's Department
Parker, AZ
01.2010 - 06.2018
- Maintained certification's for dispatching and helped when needed in dispatch
- Supervised staff in order to maintain a safe environment.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
- Supervised and controlled behavior for up to 235 inmates.
- Verified identification using specialized databases and methods such as fingerprinting.
- Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Established positive working relationships and maintained boundaries with resident offenders.
- Supervised and controlled behavior of 235 inmates.
911 Emergency Dispatcher
La Paz County Sheriff's Department
Parker, AZ
09.2006 - 01.2010
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
- Read system maps and caller information, and documented details in system.
- Reduced risks and emergency response issues by observing public safety field units.
Education
High School Diploma -
Parker High School
Parker, AZ05.1997
Skills
- Head Counts
- Recreational Activities
- Corrections
- Inmate Population Control
- Incident Reporting
Timeline
911 Emergency Dispatcher
Florence Police Department
02.2024 - Current
Certified Nursing Assistant
Montecito Post Acute Care And Rehabilitation
07.2023 - 02.2024
Detention Officer
Pinal County Sheriff's Office
04.2020 - 11.2021
Detention Sergeant
La Paz County Sheriff's Department
01.2010 - 06.2018
911 Emergency Dispatcher
La Paz County Sheriff's Department
09.2006 - 01.2010
High School Diploma -
Parker High School