Diane C. Young
Rockford,IL
Summary
Dedicated healthcare professional with more than 28 years of progressive experience in clinical support, patient care, and healthcare operations within fast-paced medical environments. Proven ability to support physicians and staff, manage multiple priorities, and maintain exceptional patient relations. Holds a Bachelor of Arts degree in Business Management and Organizational Leadership with strong knowledge of budgeting, organizational communication, leadership development, and operational efficiency. Recognized as a trusted resource for problem-solving, staff support, and workflow coordination. Seeking to transition into a supervisory or healthcare operations management role.
Overview
2027
2027
years of professional experience
Work History
Certified Clinical Medical Assistant
UW Health
Rockford, IL
1999 - Current
- Support physicians with clinical procedures and daily patient care operations in a fast-paced healthcare environment
- Perform EKGs, blood draws, irrigations, medication-related support, and patient intake procedures
- Coordinate patient referrals and maintain communication with outside healthcare resources
- Ensure accurate medical documentation, coding, and compliance with HIPAA regulations
- Serve as designated EPIC Super User, assisting staff with electronic medical record system support and troubleshooting
- Recognized by peers and leadership as a reliable resource for staff concerns and operational support
- Maintain strong patient relationships through professionalism, compassion, and effective communication
- Assist with workflow efficiency and daily clinic coordination to ensure quality patient care
Certified Nursing Assistant (CNA)
PA Peterson
Rockford, IL
1991 - 1996
- Delivered compassionate patient care and assistance with activities of daily living
- Supported nursing staff in maintaining patient comfort and safety
- Monitored patient needs and communicated concerns promptly to healthcare teams
Education
Associate of Science - Applied Science
Rockford Business College
RockfordBachelor of Arts - Business Management And Organizational Leadership
Judson University
Elgin, ILSkills
- HIPAA compliance
- Immunization administration
- Vital signs monitoring
- Healthcare Operations
- Team Leadership & Staff Support
- Patient Relations
- Electronic Medical Records (EPIC Super User)
- HIPAA Compliance
- Medical Documentation & Coding
- Workflow Coordination
- Budget Analysis
- Organizational Leadership
- Problem Solving & Conflict Resolution
- Physician Support
- Training & Mentoring
- Microsoft Word & PowerPoint
Accomplishments
- UWNI - October BEE Award winner (2022)
- Recognized for outstanding dedication to patient care.
Timeline
Certified Clinical Medical Assistant
UW Health
1999 - Current
Certified Nursing Assistant (CNA)
PA Peterson
1991 - 1996
Associate of Science - Applied Science
Rockford Business College
Bachelor of Arts - Business Management And Organizational Leadership
Judson University