Diane L. Morrison
Lockport,IL
Summary
Highly organized and detail-oriented professional with work background in account management, customer service and sales administration. Reliable and multi-tasking with top strengths in setting and achieving goals, responsibility, working well with others and readiness to learn and adapt to new ideas and projects.
Overview
39
39
years of professional experience
Work History
National Accounts Sales Administrator
Icom America, Inc
Kirkland, WA
01.2017 - Current
- Manage National Dealer Accounts comprising of multiple store and branch locations driving sales to monthly and quarterly sales quotas.
- Travel to dealer store/branch locations for meetings and Icom product training.
- Work closely with Senior Sales Managers to create and implement strategies for National dealer accounts.
- Provide report analysis of dealer pricing, sales trends and competitor products.
- Prepare scheduled sales forecasts, sales analysis and miscellaneous reports on time, ensuring accuracy.
- Create monthly sales reports for Land Mobile Sales Team on National Dealer Account branches in their territory.
- Collaborate with buyers and management on various projects as needed (i.e.
- stocking orders, sales and account strategies, sales programs, price changes, special promotions, etc.).
- Work in a joint effort with other team members/managers to problem-solve, brainstorm, and achieve solutions.
- Travel to major tradeshows, setting up and working booth.
- Manage and coordinate sales team activities for major trade shows/events and participate as required.
Sales & Marketing Assistant
Icom America, Inc.
Kirkland, WA
04.2011 - 12.2015
- Provided customer support for all dealers and end-users in all product divisions of Icom.
- Responded to inquiries on Icom programs, end user rebates, N/C requests, and diverse situations.
- Managed all consigned equipment requests and database; verify product is available, ship to location, track status, and follow-up on past-due equipment that needs to be returned.
- Administered and maintained Icom America programs including
Sales & Marketing Assistant
Icom America, Inc.
Bellevue, WA
07.2007 - 03.2011
- Updated weekly and monthly spreadsheets concerning sales, market share and street pricing.
- Prepared month and quarter end rebate and sales reports.
- Updated dealers on their monthly sales and rebate status.
- Prepared and submitted to Customer Service return authorizations for dealers.
- Traveled to trade shows, setting up and working booth.
- Investigated legitimate requests for consignment/donations before submitting recommendations to management.
- Designed and distributed bulletins to dealers.
- Worked with Division Manager to close month and quarter end sales.
- Worked closely with Customer Service/Service Departments to ensure good customer relations with end users.
- Event Coordination - secured facility, arranged hotel/transportation for guests, created agendas, facilitated room set-up and food, etc.
Sales Clerk - Lancome
Dillards - Irving Mall
Irving, TX
06.2005 - 02.2006
Sales Clerk - Mens Dept.
Dillards, Irving Mall
Irving, TX
02.2002 - 06.2005
Sales Administration
Trinity Industries
Chicago, IL
06.2006 - 04.2007
- Developed and updated Monthly Marketing Report, Sales Territory Listing and Industry Events Calendar.
- Served as liaison between customers and Trinity plants and Sales Administration concerning invoicing, disposition, routing, and other issues.
- Approved invoicing instructions, reporting marks, and other changes to job orders.
- Assisted in building and preparing the content of sales presentations.
- Entered Sales Orders and Request for Quotes into ExpressOS database for sales team.
- Participated as representative of Sales in Planning Team Meetings via conference calls.
- Prepared expense reports for individuals on Sales Team.
- Organized travel, sales meetings, and dinners for Sales Team.
- Support, as needed to Sales Team of 10.
- Assisted in the organization and implementation of the office move to downtown Chicago.
Contract Administrator
Trinity Industries, Inc.
Dallas, TX
05.2005 - 04.2006
- Responsibility for contract and order management, receiving and processing customer contracts.
- Maintained ongoing relationships with customers and internal departments; Legal, Engineering, Purchasing, Production Planning, Manufacturing, and Sales.
- Tracked contract activity throughout stages of business development; order entry, specification review, legal, contract changes, negotiations and documentation.
- Managed job order processing, including job order changes, contract revisions, request for credit approval, and change analysis process.
- Coordinated and participated in Mechanical Conferences for each job order.
- Prepared concise, accurate reports and project documentation.
Customer Service Administrator
Trinity Industries, Inc.
Dallas, TX
05.2002 - 05.2005
- Developed positive customer relationships.
- Contacted customers with information to insure prompt response time and effective follow-through.
- Wrote shopping instructions for cars going to a repair facility.
- Entered estimates and pre-viewed for Fleet Managers.
- Obtained and advise customer shipping disposition.
- Processed shop status updates and assigned and terminated cars in TAS data system.
- Worked on Excel projects and reports.
- Supplied drawings, outage tables and mechanical records to customers when needed.
- Prepared weekly Cars in Shop Report and expedited cars through repair shops.
- Served on Control Board to determine what problems would be addressed to improve TAS.
- Completed course in AAR Field Manual Interchange Rules.
Buyer
Trinity Industries, Inc.
Dallas, TX
07.1999 - 12.2002
Purchased $300M of both domestic and foreign castings, as well as other specialty items, for
the building of Railcars, in accordance with Materials Requirements Planning (MRP) for 13
facilities throughout the United States and Mexico.Operated BPCS computer system and scheduled delivery dates for materials following
Just in Time (JIT) and Demand Flow Technology (DFT). Developed and maintained supplier delivery schedules to control inventory levels for castings. Participated in a one year Inventory Reduction Project, utilizing $70M of raw material and
Specialty items, which reduced inventory-carrying costs by 12.5%.Served as liaison between suppliers and technical support during the implementation of an
internet program that improved productivity and efficiency of purchasing responsibilities.Assisted in developing and implementing a Consignment Program, for Mexico plants, which
reduced inventory-carrying costs by 22%.Implemented a Transportation Program using Rail versus Truckload, which reduced
transportation costs up to 13%.
Purchasing Analyst I / Purchasing Analyst II
Trinity Industries, Inc.
Dallas, TX
04.1997 - 07.1999
Developed and maintained weekly forecasting schedules, covering high dollar specialty parts,
for 13 facilities, to present to over 25 suppliers. Researched, analyzed, and compared product market pricing. Prepared and distributed reports of allocation of business review, price comparisons, and new
pricing contracts. Set up and maintained forecasting production reports, and job file specialty sheets. Worked with suppliers in customizing firm and forecast schedules, which helped them reduce
their inventory costs and workforce.Participated in team effort to set up Central Distribution Center for Texas and Oklahoma plants,
which helped to control inventory levels at plants and save transportation costs by combined loads.
Traffic Analyst
Trinity Industries, Inc.
Dallas, TX
10.1995 - 04.1997
Prepared truckload quotes on legal and oversized loads for destinations within the United
States, Canada, and Mexico. Prepared quotes on overseas loads concerning vessels coming in and out of the United States. Filed Freight Claims and kept track of progress until payment was made. Audited incoming truckload and LTL freight bills for over 30 facilities, according to negotiated pricing. Audit and account code setup for payment on LTL and truckload freight bills for all divisions of Trinity.
Faculty Assistant Supervisor
DeVry University
Irving, TX
04.1992 - 07.1995
- Scheduled for the General Education Department, 8 to 10 Faculty Assistant's work schedules.
- Assisted General Education Faculty in classroom, testing, grading, and tutoring.
- Created and implemented educational tutorial program change through strategic planning and assessment.
- Initiated and organized Talent Show for Cultures Fair '95 at DeVry.
Photo Processor
FUJI-Tru Color Photo
Dallas, TX
01.1990 - 02.1992
Department Manager
Hypermart USA
Garland, TX
07.1987 - 12.1989
- Supervised departments of Garden Center, Cosmetics, and Night Stocking Crew at different times.
- Implemented inventory and order processing, scheduling, and budgeting procedures.
- Responsible to develop and maintain vendor relations.
- Developed and maintained Impulse Buy Program.
Education
Bachelor of Science - Business Operations
DeVry Institute
1995
Skills
- Excellent communication skills
- Excellent planner and coordinator
- Report analysis
- Strong interpersonal skills
- Schedule management
- Results-oriented
- Professional phone etiquette
- Accurate and detailed
Timeline
National Accounts Sales Administrator
Icom America, Inc
01.2017 - Current
Sales & Marketing Assistant
Icom America, Inc.
04.2011 - 12.2015
Sales & Marketing Assistant
Icom America, Inc.
07.2007 - 03.2011
Sales Administration
Trinity Industries
06.2006 - 04.2007
Sales Clerk - Lancome
Dillards - Irving Mall
06.2005 - 02.2006
Contract Administrator
Trinity Industries, Inc.
05.2005 - 04.2006
Customer Service Administrator
Trinity Industries, Inc.
05.2002 - 05.2005
Sales Clerk - Mens Dept.
Dillards, Irving Mall
02.2002 - 06.2005
Buyer
Trinity Industries, Inc.
07.1999 - 12.2002
Purchasing Analyst I / Purchasing Analyst II
Trinity Industries, Inc.
04.1997 - 07.1999
Traffic Analyst
Trinity Industries, Inc.
10.1995 - 04.1997
Faculty Assistant Supervisor
DeVry University
04.1992 - 07.1995
Photo Processor
FUJI-Tru Color Photo
01.1990 - 02.1992
Department Manager
Hypermart USA
07.1987 - 12.1989
Bachelor of Science - Business Operations
DeVry Institute