Luis Herrera
Hialeah,FL
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
23
23
years of professional experience
Work History
Emerging Store Manager
Walgreens
10.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained new employees on proper protocols and customer service standards.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Sales Associate
Vitamin World, Promenade
10.2022 - 09.2023
- Presented professional image consistent with company's brand values.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Store Manager
CVS Pharmacy
08.2004 - 08.2022
- Managed inventory control, cash control and store opening and closing procedures
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Completed point of sale opening and closing procedures
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Coached sales associates on product knowledge by using wide variety of training tools
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
- Developed new store location from ground up by hiring and training efficient team.
Store Manager
Eckerd Drugs
11.2001 - 08.2004
- Managed inventory control, cash control and store opening and closing procedures
- Completed point of sale opening and closing procedures
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Sales Associate
GNC Live Well
01.2001 - 05.2003
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new and potential customers
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Increased sales by offering advice on purchases and promoting additional products
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
Education
High School Diploma - undefined
Miami Beach High School
Miami Beach, FLNo Degree - Business Management
Miami Dade College
Miami, FLSkills
- Cash Management
- Sales Activities
- Multitasking and Organization
- Performance Monitoring and Evaluation
- Recruiting and Hiring
- Staff Supervision
- Store Merchandising
- Shift Scheduling
- Inventory Management
- Payroll Management
- Sales Promotion
- Financial Management
Timeline
Emerging Store Manager
Walgreens
10.2023 - Current
Sales Associate
Vitamin World, Promenade
10.2022 - 09.2023
Store Manager
CVS Pharmacy
08.2004 - 08.2022
Store Manager
Eckerd Drugs
11.2001 - 08.2004
Sales Associate
GNC Live Well
01.2001 - 05.2003
High School Diploma - undefined
Miami Beach High School
No Degree - Business Management
Miami Dade College