Dianely Gomez

• POS System, Cash and Card Register Transactions, Balancing Drawers.
• Adhering to company policies and health, safety, and employment standards.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Trained personnel in equipment maintenance.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.

Note : Establishment closes during the winter season annually.

• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Work extended hours at a high level of efficiency.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Clean and sanitize various surfaces, including floors, windows, and fixtures, using appropriate cleaning agents and equipment.