Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dianelys Valhuerdy

Dianelys Valhuerdy

Fort Myers,FL

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Amavida through expert food preparation and exceptional teamwork. Skilled in ingredient knowledge and fostering positive workplace relationships, significantly contributing to efficient service delivery and high-quality standards. Achieved consistent compliance with sanitation guidelines, ensuring a safe dining experience.

Overview

7
7
years of professional experience

Work History

Pantry Cook

Amavida
05.2024 - Current
  • Ensured timely preparation of all pantry items, allowing for efficient plating during peak service hours.
  • Sustained a well-organized workspace enabling efficient multitasking while maintaining high quality standards.
  • Prepared a variety of cold appetizers, salads, and desserts according to established recipes and guest preferences.
  • Supported kitchen staff during high-volume service periods, contributing to team success and customer satisfaction.
  • Maintained a clean and sanitary work environment, adhering to strict food safety guidelines.
  • Demonstrated flexibility by adapting to changing menu requirements or dietary restrictions as needed.
  • Contributed to a positive workplace atmosphere through effective communication and teamwork with colleagues.
  • Cleaned and sanitized pantry station at end of shift.
  • Coordinated with line cooks to ensure smooth transitions between courses, optimizing guest satisfaction throughout their meal experience.
  • Prepped dressing, vinaigrettes and accompanying garnishes for pantry menu items.
  • Constructed pantry station daily to serve Number minutes prior to lunch and dinner service.

Teller

Banco Popular De Ahorro
01.2017 - 02.2024
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.

Leasing Consultant

Escambray
03.2020 - 12.2023
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Verified tenant incomes and other information before accepting lease applications.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Responded to requests and scheduled appointments for property showings.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Greeted clients, showed apartments, and prepared leases.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
  • Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Collected rent and tracked resident payments and information in computer system.
  • Maintained high occupancy rates through effective marketing strategies and excellent customer service.
  • Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.

Education

Telecomunication Engineer - Telecommunications

Universidad Central Marta Abreu De Las Villas
Villa Clara, Cuba
07.2017

Skills

  • Food Preparation
  • Knife Skills
  • Cooking techniques
  • Ingredient Knowledge
  • Food presentation
  • Food Storage
  • Sanitation Guidelines
  • Allergen awareness
  • Fair Housing Regulations
  • Customer Service
  • Building rapport
  • Fair housing policies
  • Customer service expertise
  • Lease Agreements
  • Organizational capabilities
  • File Management
  • Leasing and sales
  • Phone and Email Etiquette
  • Application processing
  • Telephone and email etiquette
  • Sales Techniques
  • Property Tours
  • Unit inspection
  • Lease oversight
  • Clear Communication
  • Lease Renewals
  • Creative Problem-Solving
  • Leasing Terms and Specifications
  • Exceptional customer service
  • Strong Work Ethic
  • Professionalism and Courtesy
  • Excellent time management skills
  • Approachable
  • Cash handling and management
  • Transaction processing accuracy
  • Cash handling expertise
  • Cash counting
  • Relationship building and management
  • Cash Drawer Balancing
  • Stress Tolerance
  • Cash Handling
  • Compliance, banking laws, and regulations
  • Financial record keeping
  • Banking
  • Customer Relationship Building
  • Conflict resolution techniques
  • Confidentiality and Discretion

Languages

Spanish
Native or Bilingual

Timeline

Pantry Cook

Amavida
05.2024 - Current

Leasing Consultant

Escambray
03.2020 - 12.2023

Teller

Banco Popular De Ahorro
01.2017 - 02.2024

Telecomunication Engineer - Telecommunications

Universidad Central Marta Abreu De Las Villas

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Dianelys Valhuerdy