Diane Pereck Ndum Njabon
Toledo,OH
Summary
Driven Assistant Manager with proven success at Ideal Investment Group, enhancing customer satisfaction and streamlining operations for growth. Skilled in strategic planning and staff development, I foster team cohesion and drive sales growth through effective marketing and sales strategies. My experience at Catholic Relief Services honed my organizational skills, contributing to a positive team environment and operational excellence. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Ideal Investment Group
10.2022 - 01.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Enhanced team productivity by streamlining operational processes.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Facilitated team-building activities, enhancing team cohesion and morale.
Intern
Catholic Relief Services, CRS
08.2019 - 10.2019
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Education
Bachelor of Arts - Human Resources Management
Institut Superieur Polytechnique Bilingue (ISPA)
Cameroon,Yaounde10.2022
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Customer rapport
- Sales Strategies
- Recruiting and interviewing
- Marketing knowledge
- Strategic Planning
- Sales Growth
- Sales Reporting
Hobbies
- Organizing is something i love doing
- Cleaning of my surrounding is something that makes me happy
- planning ahead of time is part of me
- cooking
-Singing
- Travelling
Languages
English
Native or Bilingual
Software
Microsoft word
Excel
Timeline
Assistant Manager
Ideal Investment Group
10.2022 - 01.2024
Intern
Catholic Relief Services, CRS
08.2019 - 10.2019
Bachelor of Arts - Human Resources Management
Institut Superieur Polytechnique Bilingue (ISPA)
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