DIANE R. WATSON
Summary
Apply years of clerical skills, customer service representative, Registrar, front desk, HR office assistant. Utilize College Course Education in Allied Health training in pre-respiratory and phlebotomy to consolidate within a company or health care facility seeking qualified persons to expedite excellent job performance. Ability Summary: Extensive years of customer service in hospital and healthcare facilities. Several years’ experience with general public and patients to ascertain feelings or need for assistance or social and emotional support. Ability to draw blood from veins by vacuum tube, syringe, or butterfly puncture methods. Experienced nurse/medication aide with the geriatric population in assistant living, rehabilitation/long term care facilities, private duty home health care, Several years' experience with Microsoft, data entry applications
Overview
9
9
years of professional experience
Work History
CSR
Maximus Call Center
Chester, Virginia
11.2020 - 05.2023
- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
- Refer calls as required to CSR Lead
- Maintain up-to-date knowledge of client regulations and policies
- Report problems that occur via the online system so they can be addressed by the appropriate parties
- Working special holidays and/or overtime may be required
- Regular and predictable attendance is required
Nurse Aide
Encompass Healthcare
Petersburg, Virginia
03.2019 - 09.2020
- Follow daily care plans and provide home health care for clients assigned with agency
- Provide exceptional customer service to clients and families inside their homes
- Attend to clients daily ADL’s bathing, showering, dressing, prepare meals, light housekeeping
- Assist with taking medications on time, accompany to medical and physical therapy appointments
CNA/Home Health Aide
VA DMAS-CD Wavier
Chester, Virginia
01.2018 - 02.2020
- Incumbent performs assigns tasks on clients and follow Home Health Aide Care Plans
- Bathe clients, and assist with showers and partial baths as appropriate
- Assist clients with proper exercises and assist physical therapists in rehabilitation for client when applicable
- Responsible for answering client questions about self-care techniques and give instructions that will assist family members
- Demonstrate support in providing independent care of Agency services when possible
- Assisting clients in preparing for doctor's appointments
- Maintaining a safe environment for clients and reporting all safety hazards.
Home Attendant/Certified Nurse Aide
Home Health Care
12.2013 - 03.2017
- To consumers with Activities of Daily Living (ADL's)
- Assist clients with daily hygiene and nightly care
- Assist with shopping and prepare daily meals
- Transport to dental and medical appointments
- Provide care for consumer during day and evening hours
- Dispense and give medications daily
- Check glucose and give insulin daily
- Check and record daily vital signs and weights
CNA/Home Health Aide
Just Like Home Health Care
Chester, Virginia
Education
Allied Health Studies -
J. Sargent Reynolds Community College
01.2012
Career studies course in pre-nursing RN program Career studies in Medical Laboratory Certification in Phlebotomy, Nurse Aide 1 Career Course -
Diploma -
Pre-Respiratory Therapy -
Skills
- Typing –40-45 wpm
- Data Entry – Ten Key Proficient
- Detailed Oriented/ Multi-tasks work assignments
- MS Office: MS Excel, MS PowerPoint, MS Excel
- Proofreading
- Language – Spanish, Low Proficiency
Interests
Additional Information
Honors & Activities
, Active in Church Hospitality & Nursing Home Ministry
Mentor for Big Brother and Big Sister Program
Volunteer with VA (Veteran Affairs)
Timeline
CSR
Maximus Call Center
11.2020 - 05.2023
Nurse Aide
Encompass Healthcare
03.2019 - 09.2020
CNA/Home Health Aide
VA DMAS-CD Wavier
01.2018 - 02.2020
Home Attendant/Certified Nurse Aide
Home Health Care
12.2013 - 03.2017
Pre-Respiratory Therapy -
Diploma -
Career studies course in pre-nursing RN program Career studies in Medical Laboratory Certification in Phlebotomy, Nurse Aide 1 Career Course -
Allied Health Studies -
J. Sargent Reynolds Community College
CNA/Home Health Aide
Just Like Home Health Care