Leah Collier
Imperial,Tx.
Summary
- Organized professional knowledgeable in regulatory standards and compliance requirements. Confident Prior Authorization Specialist with a background spent working in medical offices, communicating effectively orally and through writing and developing prior authorization workflows.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
CSR
ROI Solutions, Inc
American Fork, UT
09.2021 - Current
- Provided primary customer support to internal and external customers
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered customer telephone calls promptly to avoid on-hold wait times
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Assisted customers with setting appointments, special order requests and arranging merchandise pick-up
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered constant flow of customer calls with minimal wait times
- Boosted sales revenue by skillfully promoting diverse service options
Enumerator
US Census
Odessa, TX
10.2019 - 09.2021
- Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose
- Assisted people in filling out surveys with complete and accurate information
- Contacted interviewees to rectify survey issues and ask follow-up questions
- Oversaw 8-member team of census enumerators, providing strategy training and guidance to successfully obtain interviews and adhere to procedures
- Requested participation in brief exit interviews to obtain feedback for use in development of procedural improvements
- Dispensed assignments to enumerator team and submitted completed work to supervisors
- Maintained records of houses visited, surveys completed and money spent
- Addressed non-responsive initial interviewees by conducting follow-up calls or in-person visits to promote census importance and rights of participation
- Walked door to door and collected demographic information
Medical Claims Specialist
ProCare
Odessa, TX
08.2018 - 10.2019
- Submitted electronic/paper claims documentation for timely filing
- Managed large volume of medical claims on daily basis
- Followed up on potentially fraudulent claims initiated by claims representatives
- Reviewed provider coding information to report services and verify correctness
- Responded to correspondence from insurance companies
- Reported policy changes and company conditions affecting customer satisfaction
- Used administrative guidelines as resource or to answer questions when processing medical claims
- Verified client information by analyzing existing evidence on file
- Maintained strong knowledge of basic medical terminology to better understand services and procedures
- Posted payments to accounts and maintained records
- Maintained confidentiality of patient finances, records and health statuses
HIM Assistant
Crane Memorial Hospital
Crane, TX
09.2017 - 08.2018
- Verified the accuracy and overall completeness of medical records by auditing and reviewing patient information.
- Processed records efficiently and oversaw timely project completion.
- Organized medical record copy and chart requests to complete EHR quality maintenance procedures
- Used medical center hardware and software to produce required reports.
- Reviewed medical records and data after locating, retrieving, and sending them to appropriate places.
- Copied medical records and performed various clerical tasks as required
- Organized over 300 medical records through diverse systems of classification, storage, retrieval, and indexing.
- Located, retrieved, sent and scanned medical record data.
- Used an electronic health record system to scan, index and input over 1,000 documents.
HIM Assistant/Biller
OIMA
Odessa, TX
01.2014 - 09.2017
- Executed billing tasks and recorded information in company databases
- Collected data to complete detailed financial reports for stakeholders and management
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered
- Kept all patient information secure and confidential
- Followed up with appropriate parties to obtain prompt payments
- Reconciled past due accounts achieving 15% reduction in outstanding invoices
- Determined proper codes for medical records and patient services
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments
- Used data entry skills to accurately document and input statements
Education
Associate of Applied Science - Medical Insurance Coding & Billing
University of Kansas Grantham
Lenexa, KS 05.2021 - Current
Certified Billing and Coding Specialist (CBCS) -
University of Kansas Grantham
Lenexa, KS 05.2021 - 12.2021
Skills
Data entry
Typing 45 wpm
Advanced computer skills
Team leadership
Claims processing
Customer service
Excellent interpersonal skills
Medical terminology
Medical Coding
Administrative support
Understanding of insurance details
Authorizations
Additional Information
- AWARDS , Dean’s List March 2022 Dean’s List October 2021 Dean’s List January 2022 Dean’s List March 2022 Dean’s List June 2022
Timeline
CSR
ROI Solutions, Inc
09.2021 - Current
Associate of Applied Science - Medical Insurance Coding & Billing
University of Kansas Grantham
05.2021 - Current
Certified Billing and Coding Specialist (CBCS) -
University of Kansas Grantham
05.2021 - 12.2021
Enumerator
US Census
10.2019 - 09.2021
Medical Claims Specialist
ProCare
08.2018 - 10.2019
HIM Assistant
Crane Memorial Hospital
09.2017 - 08.2018
HIM Assistant/Biller
OIMA
01.2014 - 09.2017