Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Leah Collier

Leah Collier

Imperial,Tx.

Summary

  • Organized professional knowledgeable in regulatory standards and compliance requirements. Confident Prior Authorization Specialist with a background spent working in medical offices, communicating effectively orally and through writing and developing prior authorization workflows.

Overview

9
9
years of professional experience
2
2
years of post-secondary education

Work History

CSR

ROI Solutions, Inc
American Fork, UT
09.2021 - Current
  • Provided primary customer support to internal and external customers
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Assisted customers with setting appointments, special order requests and arranging merchandise pick-up
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered constant flow of customer calls with minimal wait times
  • Boosted sales revenue by skillfully promoting diverse service options

Enumerator

US Census
Odessa, TX
10.2019 - 09.2021
  • Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose
  • Assisted people in filling out surveys with complete and accurate information
  • Contacted interviewees to rectify survey issues and ask follow-up questions
  • Oversaw 8-member team of census enumerators, providing strategy training and guidance to successfully obtain interviews and adhere to procedures
  • Requested participation in brief exit interviews to obtain feedback for use in development of procedural improvements
  • Dispensed assignments to enumerator team and submitted completed work to supervisors
  • Maintained records of houses visited, surveys completed and money spent
  • Addressed non-responsive initial interviewees by conducting follow-up calls or in-person visits to promote census importance and rights of participation
  • Walked door to door and collected demographic information

Medical Claims Specialist

ProCare
Odessa, TX
08.2018 - 10.2019
  • Submitted electronic/paper claims documentation for timely filing
  • Managed large volume of medical claims on daily basis
  • Followed up on potentially fraudulent claims initiated by claims representatives
  • Reviewed provider coding information to report services and verify correctness
  • Responded to correspondence from insurance companies
  • Reported policy changes and company conditions affecting customer satisfaction
  • Used administrative guidelines as resource or to answer questions when processing medical claims
  • Verified client information by analyzing existing evidence on file
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures
  • Posted payments to accounts and maintained records
  • Maintained confidentiality of patient finances, records and health statuses

HIM Assistant

Crane Memorial Hospital
Crane, TX
09.2017 - 08.2018
  • Verified the accuracy and overall completeness of medical records by auditing and reviewing patient information.
  • Processed records efficiently and oversaw timely project completion.
  • Organized medical record copy and chart requests to complete EHR quality maintenance procedures
  • Used medical center hardware and software to produce required reports.
  • Reviewed medical records and data after locating, retrieving, and sending them to appropriate places.
  • Copied medical records and performed various clerical tasks as required
  • Organized over 300 medical records through diverse systems of classification, storage, retrieval, and indexing.
  • Located, retrieved, sent and scanned medical record data.
  • Used an electronic health record system to scan, index and input over 1,000 documents.

HIM Assistant/Biller

OIMA
Odessa, TX
01.2014 - 09.2017
  • Executed billing tasks and recorded information in company databases
  • Collected data to complete detailed financial reports for stakeholders and management
  • Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered
  • Kept all patient information secure and confidential
  • Followed up with appropriate parties to obtain prompt payments
  • Reconciled past due accounts achieving 15% reduction in outstanding invoices
  • Determined proper codes for medical records and patient services
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments
  • Used data entry skills to accurately document and input statements

Education

Associate of Applied Science - Medical Insurance Coding & Billing

University of Kansas Grantham
Lenexa, KS
05.2021 - Current

Certified Billing and Coding Specialist (CBCS) -

University of Kansas Grantham
Lenexa, KS
05.2021 - 12.2021

Skills

Data entry

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Additional Information

  • AWARDS , Dean’s List March 2022 Dean’s List October 2021 Dean’s List January 2022 Dean’s List March 2022 Dean’s List June 2022

Timeline

CSR

ROI Solutions, Inc
09.2021 - Current

Associate of Applied Science - Medical Insurance Coding & Billing

University of Kansas Grantham
05.2021 - Current

Certified Billing and Coding Specialist (CBCS) -

University of Kansas Grantham
05.2021 - 12.2021

Enumerator

US Census
10.2019 - 09.2021

Medical Claims Specialist

ProCare
08.2018 - 10.2019

HIM Assistant

Crane Memorial Hospital
09.2017 - 08.2018

HIM Assistant/Biller

OIMA
01.2014 - 09.2017

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Leah Collier