Dian Mariama Diallo
Washington,DC
Summary
Versatile professional with a proven track record at Amazon, adept in customer service and time management. Excelled in roles requiring attention to detail and strong driving skills. Certified HVAC technician, showcasing ability to troubleshoot and maintain systems efficiently. Demonstrated leadership in improving team productivity and ensuring high-quality service delivery.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Courier
Amazon
08.2024 - Current
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
Supervisor of Operations
Dennys Restaurant
11.2022 - 12.2023
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
Front Office Agent
Air General
04.2021 - 02.2023
- Responded to inquiries from callers seeking information.
- Keep database on track and updated in the system
Security Supervisor
Securitas Security
04.2014 - 10.2017
- Conducted regular patrols of facility to detect and deter security threats.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
Education
HVAC COURSES - EPA 608 Certificated, OSHA10, NCCER
University of District of Columbia
Washington, DC04-2025
Bachelor of Science - Human Resources Management
Sophia Antipolis
Nice09-2015
Master of Science - Accounting
UNIC
Conakry, GN06-2010
Skills
- Working independently
- HVAC controls
- Leaks test
- Heating systems
- Certified HVAC technicien
- Attention to detail
- Customer service
- Time management
- Excellent driving skills
- System troubleshooting
Accomplishments
- Installing or connecting air conditioning units, heaters or ventilators in office spaces, homes or warehouses
- Repairing or replacing defective equipment
- Carrying out maintenance on units to ensure they are running efficiently
- Assembling HVAC units before installation
- Assessing a building's suitability for a particular type of unit
- Diagnosing faults or problems with units
- Keeping a thorough log of all maintenance and repair work
- Ensuring units are operating safely and adhering to government regulations
- Answering customers' questions about their heating and cooling units
Certification
- Transportation Safety Training – State Departments of Transportation or recognized providers like the National Safety Council.
- EPA 608 UNIVERSAL ESCOGROUP 2024
- OSHA10 2024
- NCCER certification, National center fot construction education and research 2024
Languages
French
Native or Bilingual
English
Full Professional
Spanish
Limited Working
Timeline
Courier
Amazon
08.2024 - Current
Supervisor of Operations
Dennys Restaurant
11.2022 - 12.2023
Front Office Agent
Air General
04.2021 - 02.2023
Security Supervisor
Securitas Security
04.2014 - 10.2017
HVAC COURSES - EPA 608 Certificated, OSHA10, NCCER
University of District of Columbia
Bachelor of Science - Human Resources Management
Sophia Antipolis
Master of Science - Accounting
UNIC
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