Diann Hitchye
OK
Summary
Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Continental Tree Service
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Counter Person
Swiss Clearners
08.2021 - 07.2024
- Fostered positive relationships with regular clientele by remembering their preferences along with their names.
- Handled high-pressure situations calmly, addressing customer concerns efficiently while managing multiple tasks simultaneously.
- Restocked counter displays periodically throughout the day, maintaining an appealing presentation for customers.
- Performed daily opening/closing procedures diligently so as not to miss any important steps.
- Maintained a clean and organized work environment, ensuring safety and hygiene standards were met.
Education
GED -
Wewoka High School
Wewoka, OKNo Degree - Business Administration
ATI Learning Center
Oklahoma City, OK06-2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Continental Tree Service
07.2024 - Current
Counter Person
Swiss Clearners
08.2021 - 07.2024
GED -
Wewoka High School
No Degree - Business Administration
ATI Learning Center
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