Dianna Cardenas
Grand Prairie,TX
Summary
Customer-focused and bilingual professional with 4+ years of experience in fast-paced customer service, retail, and office operations. Proven ability to build positive customer relationships, resolve concerns with empathy, manage multiple priorities, and communicate effectively with diverse customers and teams. Experienced in scheduling, operational coordination, payment processing, data accuracy, and following established policies and procedures. Selected to represent adidas at the Boston Marathon, demonstrating professionalism, adaptability, teamwork, and strong brand representation in a high-profile environment. Fluent in English and Spanish, with a strong commitment to safety, service excellence, teamwork, and creating a positive customer experience.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Office Assistant
D Bug Man Pest Control
Arlington , TX
11.2025 - Current
- Serve as a primary point of contact for customers, providing professional assistance, addressing questions and concerns, and maintaining positive customer relationships.
- Coordinated communication between customers, office staff, and field technicians to maintain accurate information and enhance customer experience.
- Communicate service assignments, schedule changes, and customer information to field teams to support smooth daily operations.
- Process customer payments and maintain accurate records while handling sensitive customer and service information with attention to detail.
- Managed contract assignments and service documentation, ensuring accurate entry and organization of information to support operational efficiency.
- Performed data entry and administrative tasks while prioritizing multiple responsibilities in a fast-paced office environment.
- Resolve customer concerns professionally by listening to their needs, communicating available solutions, and escalating issues when appropriate.
Retail Sales Associate
Adidas
Grand Prairie, Texas
03.2022 - 05.2025
- Delivered exceptional customer service in a fast-paced retail environment by identifying customer needs, providing product recommendations, and resolving concerns professionally.
- Processed customer transactions and payments accurately, enhancing overall customer satisfaction through attention to detail and service.
- Collaborated with team members to achieve daily sales and customer-service goals while supporting a positive and inclusive team environment.
- Maintained store presentation and product organization to uphold adidas brand standards, contributing to an inviting shopping environment.
- Managed product sourcing, replenishment, and stocking to ensure merchandise availability, facilitating a seamless customer experience.
- Assisted with customer concerns and escalated issues appropriately while maintaining professionalism and empathy.
- Selected to represent adidas at the Boston Marathon, demonstrating professionalism, customer engagement, teamwork, and adherence to company brand standards during a high-profile event.
Education
High School Diploma -
Young Womens Leadership Academy
Grand Prairie, TX06-2022
Skills
- Customer Service & Guest Relations
- Professional Communication
- Conflict Resolution & De-escalation
- Team Collaboration & Support
- Problem Solving & Decision Making
- Multitasking & Prioritization
- Scheduling & Operational Coordination
- Customer Payment Processing
- Data Entry & Record Accuracy
- Contract & Service Administration
- Attention to Detail
- Fast-Paced Environment Adaptability
- Brand Representation & Professionalism
- Bilingual: English & Spanish
- Customer Needs Assessment
- Policy & Procedure Compliance
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Top Hispanic Senior Award
- Member of SkillsUSA
Affiliations
- Volunteer at A Local Natural Science Education Center
Timeline
Office Assistant
D Bug Man Pest Control
11.2025 - Current
Retail Sales Associate
Adidas
03.2022 - 05.2025
High School Diploma -
Young Womens Leadership Academy