Years of customer service
Dianna Casey
Long Neck,DE
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, salon knowledge, time management and customer service skills. Responsible professional willing to go the extra mile to assist others in all aspects of the salon.
Overview
35
35
Work History
Front Desk Manager
Maxima Hair Design
02.2017 - 10.2022
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding appointments, salon information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Attended staff meetings and brought issues to attention of upper management.
- Scheduled appointments using Vagaro for 13 stylists.
- Oversaw front desk operations, staff productivity, and operational efficiency.
- Interviewed and hired potential employees.
- Trained new staff on correct procedures in all aspects of the salon.
Front Desk Receptionist
Lords And Ladies Salon And Spa
01.2013 - 01.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved client issues quickly and notified supervisor immediately when problems escalated.
- Welcomed clients with friendly greetings, answered general questions, gathered nature of visit, and directed to the specific stylist.
- Scheduled and confirmed appointments, communicated with clients and updated client records.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy clients.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Trained new team members on salon procedures, customer service, and issue resolution.
Owner/Hairstylist
Hair Boutique
03.2006 - 01.2010
Hairstylist
Mane Reactions
12.1998 - 01.2005
Hair Stylist
Maxima Hair Design
01.1988 - 11.1997
Education
High School Diploma -
Springfield High School
Springfield, PACosmetologist - Cosmetology
Aston Vocational School
Aston, Pa No Degree - Cosmetology
Empire Beauty School - Framingham
Pottstown, PASkills
- Professional Relationships
- Customer Inquiries
- Telephone Support
- Customer Service Process Improvement
- Credit Card Transaction Processing
- Policy and Procedure Implementation
- Guest Satisfaction
- Phone Inquiries
- Interpersonal Communication Skills
Timeline
Front Desk Manager
Maxima Hair Design
02.2017 - 10.2022
Front Desk Receptionist
Lords And Ladies Salon And Spa
01.2013 - 01.2016
Owner/Hairstylist
Hair Boutique
03.2006 - 01.2010
Hairstylist
Mane Reactions
12.1998 - 01.2005
Hair Stylist
Maxima Hair Design
01.1988 - 11.1997
High School Diploma -
Springfield High School
Cosmetologist - Cosmetology
Aston Vocational School
No Degree - Cosmetology
Empire Beauty School - Framingham