Summary
Work History
Education
Skills
Timeline
Server

Dianna Defilippi

Redding,CA

Summary

Proven multitasker and sales enhancer, I excelled at Ulta Beauty by mentoring cashiers and boosting transaction values through strategic upselling. My guest engagement skills and strong work ethic have consistently improved customer experiences and sales outcomes, showcasing my ability to drive success in fast-paced retail environments.

Work History

Server

Red Lobster
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Successfully upsold Make-A-Wish donations to each guest.

Prestige Beauty Advisor

Ulta Beauty
  • Taught customers how to apply makeup and recommended optimal products.
  • Maintained a clean, organized, and visually appealing store environment to promote positive customer experiences.
  • Collaborated with sales manager to surpass event sales targets.

Lead Cashier

Ulta Beauty
  • Drove loyalty and credit by assisting and supporting my team
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Promoted store specials and upsold items at the register, increasing average transaction value per customer visit.

Education

Shasta High School
Redding, CA

Skills

  • Strong work ethic
  • Guest engagement
  • Product sales

Timeline

Server

Red Lobster

Prestige Beauty Advisor

Ulta Beauty

Lead Cashier

Ulta Beauty

Shasta High School

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Dianna Defilippi