- Getting involved in local advocacy groups to promote positive change in the community
- Offering time and support to shelters for the homeless, women, and animals
- Fundraising Events
- Music
- Crafting and DIY Projects
- Volunteering
- Gardening
Dianna Foss
Jacksonville
Summary
Dynamic and results-driven professional with experience as a Bartender Shift Manager at Wipeout's Grill, excelling in inventory management and upselling strategies. Recognized for fostering teamwork and maintaining high cleanliness standards, while effectively training staff to enhance service quality and customer satisfaction. Proven ability to create a positive work environment and drive operational success.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Bartender Shift Manager
Wipeout's Grill
05.2023 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Front Office Supervisor
Pottsburg Creek Animal Clinic
12.1998 - Current
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
Education
Associate of Science - Communications
Santa Fe College
Gainesville, FLHigh School Diploma -
Fletcher High School
Jacksonville, FL05-1992
Skills
- Cleanliness standards
- Upselling strategies
- POS system operation
- Ordering supplies
Accomplishments
- Received the Spirited Award in 2022.
- Generated $31,000 in additional revenue in 223.
- Reduced labor costs 8.2% by reworking schedules.
- Improved team productivity with morale-boosting incentives.
Certification
- Certified Lead Bartender, Wipeouts - 2024-2025
Employee of the year at Pottsburg Animal Clinic "2-, '21, '23,'24
Overall top retention rate in staffing,
Inventory specialist according to shrink rates.
Top rated in customer service, for going above and beyond for clients and their fur babies.
I took the initiative to create workshop based training sessions for my staff to advance them in their careers.
Education and moral of your staff is a great investment to increase productivity and generate sales of service.
Interests
Timeline
Bartender Shift Manager
Wipeout's Grill
05.2023 - Current
Front Office Supervisor
Pottsburg Creek Animal Clinic
12.1998 - Current
Associate of Science - Communications
Santa Fe College
High School Diploma -
Fletcher High School
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