Dianna Gillmore
23006 Sandpiper Trl,TX
Summary
Accomplished HIM Support Specialist with a proven track record at Parallon, enhancing customer satisfaction and streamlining incident resolution. Expert in remote support and customer relationship management, I have successfully optimized workflows and strengthened vendor partnerships. My software expertise and recordkeeping skills have contributed significantly to operational efficiency and service delivery improvement.
Overview
38
38
years of professional experience
Work History
HIM Support Specialist
Parallon
05.2023 - Current
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Consistently met project deadlines by effectively prioritizing and allocating resources to ensure timely completion of key deliverables/tasks within established budget constraints.
Transcription Vendor Clerk
Parallon
08.2013 - 05.2023
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Developed long-term strategic partnerships with key vendors, enhancing collaboration and creating mutual benefits.
- Maintained accurate records on all transactions, payments, and correspondence with vendors, ensuring transparency and compliance.
- Evaluated vendor performance through regular reviews, fostering continuous improvement in service delivery.
- Responded to customer issues promptly to build strong professional relationships.
- Contributed to team objectives in fast-paced environment.
- Recorded accurate and efficient records in customer database.
Medical Transcriptionist
SmartMed
10.2010 - 08.2013
- Provided customer service to assist clients with questions and concerns regarding medical transcription.
- Attended continuing education workshops to maintain professional standards and stay up-to-date with new developments.
- Responded to inquiries regarding transcripts to provide information and resolve issues.
- Performed freelance work with flexibility to meet employer-set deadlines.
- Troubleshot and resolved technical issues to maintain productivity and quality of work.
- Conducted research to clarify dictated information and resolve discrepancies.
- Determined information to be included in reports.
- Handled multiple projects simultaneously, providing clients with prompt and high-quality service.
- Attended training associated with role to improve skills and boost speed.
- Transcribed and edited physician reports from dictation using Software.
- Supported quality assurance efforts by collaborating with the QA team on reviews and implementing feedback for continuous improvement.
- Referred to variety of medical sources to prevent mistakes in medical terms.
Medical Transcriptionist
Tomball Regional Hospital
05.1995 - 10.2010
- Corrected grammar, spelling, and syntax mistakes in medical records.
- Accurately documented medical dictation to record patient care records.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency.
- Improved turnaround time for report generation by efficiently managing transcription tasks.
- Demonstrated excellent skills to understand diverse accents and dialects.
- Conducted thorough research on unfamiliar terms or phrases during the transcription process which contributed to accurate and comprehensive medical reports.
- Applied medical terminology related to provider-specific treatments and techniques.
- Supported quality assurance efforts by collaborating with the QA team on reviews and implementing feedback for continuous improvement.
- Transcribed and edited physician reports from dictation using Software.
- Reviewed documentation for compliance with requirements and accuracy of information.
- Referred to variety of medical sources to prevent mistakes in medical terms.
- Documented patient medical histories, vitals and test results in electronic health records system.
Operating Room Control Board Clerk/Scheduler
Memorial Medical Center
01.1987 - 05.1995
- Increased efficiency by streamlining filing systems and organizing important documents.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Facilitated communication between departments through prompt forwarding of messages and coordination of inter-departmental meetings.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Schedule surgeries and block sufficient time for procedure and appropriate room.
Education
Certificate Of Completion - Medical Transcription
Delmar College
Corpus Christi, TX05.1994
Skills
- Remote Support
- Support Services
- Customer Relationship Management
- Recordkeeping skills
- Operating System Knowledge
- MEDITECH EHR Knowledge
- HPF expertise
- Stratasan and System 13 State Reporting Software Knowledge
Timeline
HIM Support Specialist
Parallon
05.2023 - Current
Transcription Vendor Clerk
Parallon
08.2013 - 05.2023
Medical Transcriptionist
SmartMed
10.2010 - 08.2013
Medical Transcriptionist
Tomball Regional Hospital
05.1995 - 10.2010
Operating Room Control Board Clerk/Scheduler
Memorial Medical Center
01.1987 - 05.1995
Certificate Of Completion - Medical Transcription
Delmar College