Lissney Simpson
Spring Hill,FL
Summary
Exceptionally organized and self-motivated, excelling in roles demanding precision, confidentiality, and independent workflow management.
Overview
6
6
years of professional experience
Work History
Patient Customer Care Representative (Remote)
Parallon
05.2025 - Current
- Review, analyze, and update patient account and encounter data within electronic health record systems
- Validate demographic, insurance, and clinical-related documentation to ensure data completeness and accuracy
- Maintain strict HIPAA compliance while handling protected health information
- Identify discrepancies in medical documentation and take appropriate corrective action
- Perform duties independently in a remote environment while meeting productivity and quality benchmarks
Assistant Manager
East Orlando Animal Hospital
03.2024 - 05.2025
- Enhanced operational workflows by overseeing documentation review processes and producing detailed reports.
- Ensured accurate and systematic organization of medical and administrative records to support seamless operations.
- Championed compliance efforts to guarantee alignment with established internal protocols and procedural standards.
- Tracked and verified cash intake and deposit records to ensure precision and reduce errors.
- Oversaw operational processes to ensure efficient workflow and maintain high standards of patient care.
- Developed mentorship programs for junior staff to enhance team capabilities and ensure knowledge transfer.
- Conducted analysis of operational data to support continuous improvement initiatives and enhance overall efficiency.
Customer Service Representative
Sky Lake Animal Hospital
01.2020 - 02.2024
- Facilitated patient intake operations while maintaining precise medical and administrative documentation..
- Ensured accuracy and completeness of client and patient information through meticulous review and verification processes.
- Maintained comprehensive documentation of visit details and updates within electronic practice management systems to support operational efficiency.
- Collaborated with veterinarians and technicians to enhance understanding of medical notes and treatment plans.
- Safeguarded sensitive data to maintain compliance with established privacy and security protocols.
- Facilitated accurate processing of payment invoices and insurance documentation to ensure timely transactions.
- Demonstrated a calm and professional demeanor while managing high-volume and sensitive situations.
- Facilitated front-desk functions to promote a positive client experience and operational effectiveness.
Education
High School Diploma -
Glen Cove High School
Glen Cove, NYTimeline
Patient Customer Care Representative (Remote)
Parallon
05.2025 - Current
Assistant Manager
East Orlando Animal Hospital
03.2024 - 05.2025
Customer Service Representative
Sky Lake Animal Hospital
01.2020 - 02.2024
High School Diploma -
Glen Cove High School