Dianna Hyde
Piedmont,OK
Summary
Results-driven professional focused on elevating patient care through precise data management and efficient scheduling. Expertise in handling high volumes of patient inquiries while ensuring compliance with health regulations. Committed to facilitating seamless communication between patients and medical teams to improve overall service delivery.
Overview
22
22
years of professional experience
Work History
Patient Service Representative
Comprehensive spine and Pain
Oklahoma City, Oklahoma
09.2025 - 08.2026
- Managed patient check-in process, ensuring accuracy in personal and insurance data entry.
- Coordinated scheduling and appointments within a busy spine and pain clinic environment.
- Delivered prompt service by managing high volume of incoming calls from patients and families.
- Enhanced care delivery through streamlined communication between patients and medical staff.
- Facilitated follow-up appointment scheduling, optimizing provider schedules effectively.
- Ensured compliance with regulatory standards by maintaining accurate patient records.
- Provided essential information and directions to support patient care experiences.
- Leveraged technology and specialized software to boost productivity in administrative tasks.
Assistant Manager
Dollar Tree
Piedmont, OK
07.2024 - 03.2025
- Supervised daily operations, ensuring compliance and enhancing overall efficiency.
- Managed inventory to maintain optimal stock levels and meet demand.
- Resolved customer inquiries, enhancing satisfaction and loyalty.
- Assigned tasks to staff, ensuring timely completion of projects.
Personal Assistant
Rachel Bussett Simco
Piedmont, OK
02.2021 - 03.2022
- Facilitate appointments, enhancing client experience and satisfaction.
- Coordinated schedules to enhance task completion and manage priorities effectively.
- Executed daily errands to support household operations, streamlining daily operations for efficiency.
- Oversaw household tasks to maintain organization and ensure smooth daily functioning.
- Support meal planning, promoting family health and nutrition.
Business Owner
Crazy Heifer Designs
Okarche, OK
08.2018 - 11.2020
- Elevated brand visibility, driving higher client inquiries and expanding business opportunities.
- Enhanced online presence, increasing customer engagement through strategic social media initiatives.
- Identified and fulfilled customer needs through effective communication, strengthening client relationships.
Sales Associate
Radio Shack Corporation
Savannah, TN
11.2009 - 08.2011
- Engaged with customers to identify needs, boosting sales through tailored recommendations.
- Delivered exceptional customer service, fostering strong client satisfaction and loyalty.
- Processed transactions accurately, reinforcing customer trust and maintaining precise financial records.
- Managed inventory levels, avoiding stock shortages and ensuring optimal product availability.
Receptionist
Qunico
Savannah, TN
08.2004 - 11.2006
- Managed multi-line calls to facilitate effective communication and enhance client satisfaction.
- Scheduled appointments, optimizing time management for staff and clients.
- Organized office events to foster team collaboration and streamline workflow.
- Handled mail distribution to accelerate document processing and maintain accuracy.
Education
High School Diploma -
Mt View
Mt View, CASkills
- Patient check-in
- Patient scheduling
- Scheduling appointments
- Patient follow-up
- Electronic health records
- HIPAA compliance
- Clinical data entry
- Eligibility determination
- Attention to detail
- Problem solving
- Customer service
- Customer relations
- Communication skills
- Inventory management
- Patient greeting
Professional Overview
Professional with extensive experience in customer service and inventory management. With the ability to enhance customer satisfaction through effective communication and conflict resolution. Adept at managing time efficiently and leading teams to achieve operational excellence. Committed to driving results and fostering positive customer relations.
Timeline
Patient Service Representative
Comprehensive spine and Pain
09.2025 - 08.2026
Assistant Manager
Dollar Tree
07.2024 - 03.2025
Personal Assistant
Rachel Bussett Simco
02.2021 - 03.2022
Business Owner
Crazy Heifer Designs
08.2018 - 11.2020
Sales Associate
Radio Shack Corporation
11.2009 - 08.2011
Receptionist
Qunico
08.2004 - 11.2006
High School Diploma -
Mt View