Summary
Overview
Work History
Education
Skills
Timeline
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DIANNA MULLINS

Huron,Ohio

Summary

Experienced professional with a proven track record of resourcefulness and reliability. Proficient in Excel, Microsoft, and EHR software, with a strong focus on customer service. Dedicated to delivering efficient and accurate service to clients.

Overview

30
30
years of professional experience

Work History

Cashier and Accounts Receivable

Foster Chevrolet Cadillac
10.2024 - Current
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Utilized dealership-specific software to generate invoices, process payments, and maintain accurate financial records
  • Maintained accurate records of financial transactions, including daily cash reconciliations and other financial documents
  • Used POS system to enter orders, process payments and issue receipts.

Service Dispatcher

Wilkes Plumbing and Heating
02.2023 - 07.2024
  • Dispatch service techs to residential and commercial jobs based on priority and skill
  • Monitor and manage service schedules to ensure timely and efficient operations
  • Handle customer inquiries and provide accurate information regarding service calls
  • Maintain detailed records of service calls, techs assignments and customer interactions
  • Communicate effectively with techs and customers to ensure clarity and satisfaction
  • Utilize dispatch software and tools to optimize routes and schedules
  • Assist in coordinating emergency and no-call services as needed
  • Support other administrative tasks related to dispatch operations

Administrative Assistant

James D. Kasten and Associates-Norwalk
07.2021 - 02.2023
  • Answers and screens incoming telephone calls, takes accurate and thorough messages. Promptly triages emergency telephone calls.
  • Schedules and cancels patient appointments. Greets patients, families and visitors. Registers patients, verifies data and assists with completing forms. Obtains and updates demographic, billing and third party coverage information. Explains policies and procedures to patients, families, and visitors as needed.
  • Listens courteously and responds to patient questions, concerns, and/or refers to the appropriate individual.
  • Keeps work and waiting areas neat and organized. Sorts, stamps and distributes incoming mail and prepares outgoing mail.

Rural Mail Carrier

United States Postal Service
01.1995 - 01.2021
  • Sorting and preparing mail at the post office for over 500 customers
  • Delivering and collecting mail along a designated route safely while improving on time delivery
  • Answering customer questions about USPS products and services while enhancing customer relations
  • Obtaining signatures on accountable mail pieces verifying legibility

Junior Varsity Volleyball Coach

Western Reserve Local Schools
07.2002 - 01.2012
  • Coordinate and supervise volleyball program and team
  • Promote an appreciation of physical fitness, teamwork, and sportsmanship
  • Assess the strengths of individuals and teach them to use them effectively

Education

Business Administration Specialist -

Ohio Business College
06.2020

Skills

  • Customer service proficiency
  • Time Management
  • Attention to detail
  • Meet quality standards for service
  • Work ethic and integrity

Timeline

Cashier and Accounts Receivable

Foster Chevrolet Cadillac
10.2024 - Current

Service Dispatcher

Wilkes Plumbing and Heating
02.2023 - 07.2024

Administrative Assistant

James D. Kasten and Associates-Norwalk
07.2021 - 02.2023

Junior Varsity Volleyball Coach

Western Reserve Local Schools
07.2002 - 01.2012

Rural Mail Carrier

United States Postal Service
01.1995 - 01.2021

Business Administration Specialist -

Ohio Business College

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DIANNA MULLINS