Dianna Rodriguez
Las Vegas,NV
Summary
To obtain this position and become a valuable member to the team.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Check City
Las Vegas, NV
09.2018 - Current
- Manage incoming and outgoing phone calls while assisting customers with questions and concerns
- Serve as safe key holder responsible for securing company funds and ensuring compliance with security policies
- Support tellers and Branch Manager with daily operations and customer service needs
- Handle cash transactions and ensure accurate cash handling procedures
- Assist with multitasking in a fast-paced environment while maintaining accuracy and professionalism
- Prepare inventory and operational reports for management review
- Help train and support team members to maintain efficient branch operations
- Assist with opening and closing procedures and ensure branch compliance with company standards
- Resolve customer concerns professionally and efficiently
Front Desk/Night Auditor
La Quinta Inn Nellis
Las Vegas, NV
03.2014 - 07.2018
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Resolved guest inquiries and complaints promptly, enhancing overall customer satisfaction.
- Coordinated with housekeeping and maintenance teams to address guest needs effectively throughout the night shift.
- Developed strong relationships with repeat guests, fostering loyalty and encouraging return visits.
- Conducted nightly audits of financial transactions to ensure accuracy and compliance with hotel policies.
- Assisted in applying payments to accounts payable and follow up on payments via email to accounts receivable accounts.
Cosmetologist
Aura’s House Of Beauty
01.2013 - 07.2013
- Greet our clients, maintain salon clean, open/close salon, cashier handling and credit card transactions, preparing clients for their service, proceed with achieving the service for client, sell products.
- Developed personalized beauty treatments based on client consultations and assessments.
- Maintained high standards of cleanliness and organization in workstations and treatment areas.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Processed payments, entering sales in register for prompt customer service.
Education
Cosmetology license -
Euphoria Institute
Skills
- Bilingual
- Excellent at multitasking
- Great Customer Service
- Works well under pressure
- Team Worker
- Problem-solving
- Time management
- Staff training and development
- Employee scheduling
Accomplishments
- Employee Appreciation Award 2014 - La Quinta Inn
- Employee of the Quarter Award 2015 - La Quinta Inn
PROFESSIONAL SUMMARY
I am very passionate & efficient. I take pride in what I do & would love to succeed in this career. I'm honest and dependable as well as a hard worker with a great personality and professional work ethics. I am eager to join your team and become a valuable member of your staff.
Timeline
Assistant Manager
Check City
09.2018 - Current
Front Desk/Night Auditor
La Quinta Inn Nellis
03.2014 - 07.2018
Cosmetologist
Aura’s House Of Beauty
01.2013 - 07.2013
Cosmetology license -
Euphoria Institute