Dianna Sallaberry

Department-Resources for Living

2023-present

• Assessed, identified, and referred 839 elderly and disabled clients' to community resources, social services, and medical assistance programs since January of 2024 alone.
• Educate seniors and their loved ones on senior living choices and provide resources to support their care.

Department-Employee Assistance Program

Worklife Analyst-2022-2023

• Conducted needs-based assessments for employees of Fortune 500 Companies, such as Walmart, Amazon, and Costco.
• Assisted clients' in accessing services and benefits by providing education and information about community resources and public assistance programs.

Department-DSNP Dual Special Needs Program, Nevada and California Markets

Care Coordinator-2021-2022

• Conducted needs based, medical/mental health, and socioeconomic assessments to develop and implement care plans for clients' with complex medical conditions, cognitive and functional impairments, and significant long-term care needs.
• Assisted clients' in navigating the social services system, including applying for benefits, accessing resources and connecting with other support services.
• Monitored clients' progress and adapted care plans to meet changing needs.
• Collaborated with other professionals of an interdisciplinary team to plan and coordinate care for clients'.
• Served as mentor and trainer to new care coordinators, analyzed current workflows to streamline processes, and created training.

• Offered supportive counseling and crisis intervention to individuals in crisis.
• Completed evidence-based interventions in crisis situations to diffuse tensions, prevent self- harm and violence.
• Determined emergency response prioritization to effectively dispatch official units such as police, fire, and EMS.
• Evaluated clients’ social, emotional, medical, and psychological needs to identify community resources and connect with appropriate services.

• Supported and educated victims on legal and court processes, assisted in filing law enforcement, TPO, EPO, APS, CPS reports, and complete VOCA compensation forms.
• Accompanied clients to court to clarify processes and procedures and provide emotional support.
• Assisted clients in navigating housing, legal, and medical services and public benefits to gain access to valuable resources.
• Constructed referral list of agencies and community resources for victims' to provide aftercare services.
• Developed and maintained strong relationships with community resources for successful referrals.
• Spearheaded program awareness through outreach to local, state, and government agencies.
• Created training material for staff.
• Created pamphlets and other education materials to promote awareness and program services.

• Provided expert services as the organization's ambassador; actively promoted and advocated for mission and community presence. Gathered required data and information with a concentrated focus on clients, events, and venues.
• Built and strengthened productive partnerships with more than 50 organizations in Northern Nevada and Northern California.
• Formulated and executed plans to organize and market events to confirm successful outcomes.
• Designed, employed, and supervised programs, encompassing administration, budgeting, personnel management, and post- event analysis.

Ophthalmic Tech/Manager

• Orchestrated seamless clinical operations with precision, resulting in streamlined and efficient healthcare delivery.
• Adopted best practices and procedures to assure effective management of recruitment, training, supervision, and mentorship of staff and practitioners.
• Directed, enhanced, and managed operations to elevate quality and optimize workflow.
• Set clear accountability and performance objectives, delivering impactful coaching and fostering staff development.
• Defined, developed, and introduced employee retention programs to achieve higher staff retention rates.
• Devised and implemented extensive training protocols to guarantee the provision of top-tier client care.