Dianna Shelton
Phoenix,AZ
Summary
Results-driven Systems Coordinator with a strong background in property management. Skilled in optimizing workflows and fostering community engagement, leading to improved tenant retention and satisfaction rates.
Overview
22
22
years of professional experience
Work History
Systems Coordinator
Security Properties Residential
Seattle, WA
08.2022 - Current
- Facilitated integration of advanced technologies to enhance property management efficiency.
- Managed daily user support by addressing inquiries and troubleshooting issues across multiple applications and systems to enhance operational efficiency.
- Coordinated with external vendors to identify and rectify product-related challenges, enhancing product reliability.
- Optimized secure access protocols for onsite personnel to enhance operational efficiency.
- Managed operational workflows to support streamlined property management processes.
- Facilitated enhanced collaboration on shared initiatives by streamlining communication channels within IT teams.
Assistant Property Manager
Security Properties Residential
Seattle, WA
06.2017 - 07.2022
- Managed tenant communications to foster positive relationships and improve resident retention.
- Supervised lease administration, focusing on compliance with company standards and local regulatory requirements.
- Guided junior staff in mastering property management operations through comprehensive training and mentorship initiatives.
- Enhanced tenant satisfaction through timely responses to inquiries and proactive resolution of grievances.
- Monitored and enforced compliance with local, state, and federal housing laws and regulations.
- Addressed tenant issues and service needs to maintain adherence to safe housing standards and contractual commitments.
- Utilized advanced active listening and open-ended questioning techniques to address inquiries and promote swift resolution of issues.
Assistant Property Manager
Pinnacle Residential Management
Las Vegas, NV
08.2012 - 07.2017
- Developed and executed strategies for rent collection that minimized late payments through proactive engagement with tenants.
- Maintained detailed rental payment records to ensure timely financial tracking.
- Ensured property compliance with local, state, and federal regulations.
- Managed tenant communications to foster positive relationships and enhance resident retention.
- Directed lease administration activities to maintain compliance with organizational standards and legal requirements.
- Guided junior staff in mastering best practices for efficient property management operations through hands-on mentorship.
Leasing Consultant
WestCorp
05.2007 - 05.2008
- Managed lease agreements, ensuring compliance with regulatory standards and company policies.
- Collaborated with maintenance team to address tenant concerns, improving overall tenant retention rates.
- Led community events to promote resident engagement and strengthen tenant relationships within properties.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
Leasing Consultant
Alliance Residential Management
Phoenix, AZ
05.2004 - 05.2007
- Conducted property tours, effectively showcasing amenities and features to prospective clients.
- Guided prospective tenants through leasing process, enhancing customer experience and satisfaction.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
- Improved overall property appearance by coordinating regular inspections and suggesting necessary improvements.
Education
High School Diploma -
Phoebus High School
Hampton, VASkills
- User-focused application assistance
- Collaborative teamwork
- Effective problem resolution
- Prioritization and time management
- Strong organizational abilities
- Ability to work independently
Timeline
Systems Coordinator
Security Properties Residential
08.2022 - Current
Assistant Property Manager
Security Properties Residential
06.2017 - 07.2022
Assistant Property Manager
Pinnacle Residential Management
08.2012 - 07.2017
Leasing Consultant
WestCorp
05.2007 - 05.2008
Leasing Consultant
Alliance Residential Management
05.2004 - 05.2007
High School Diploma -
Phoebus High School