Dianna Speranza
Boynton Beach
Summary
Retired Elementary School Teacher seeking new opportunities to utilize 30+ years of professional experience. Currently working in customer service at a local grocery store.
Highly motivated and enthusiastic individual with strong communication and organizational skills.
Skills/Experience include:
• Two plus years experience as front end cashier/customer service representative
- Respectful and effective communication and problem solving skills
- Punctual and reliable
- Positive and outgoing personality
- Experience with Word Processing, PowerPoints, Google docs and slides
- Scanning, faxing, and copying
Overview
30
30
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
The Fresh Market
04.2023 - Current
- Executed accurate processing of customer transactions utilizing point-of-sale systems.
- Addressed customer inquiries and concerns with efficiency and professionalism.
- Oversaw maintenance of a clean and organized checkout area to ensure optimal customer experience.
- Facilitated training sessions for new cashiers on operational procedures and customer service standards.
Elementary School Teacher
Rochester City School District
09.1998 - 08.2022
- Evaluated individual student abilities and created action plans based on current level and desired growth goals to support preparedness for transition to next grade level.
- Collaborated with administrators on classroom policies, management strategies, and discipline.
- Served on various committees including School Based Planning Team, Building Committee, Leadership Committees, Mentorship Program, etc.
- Sourced supplies to fill gaps in student activities.
- Completed 40 + hours of professional development during each school year and summer months to gain understanding of current best practices and extend skills.
Substitute Teacher
Various Districts In Monroe County, NY
09.1995 - 06.1998
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
Education
Master of Science - Education
State University of New York College At Brockport
Brockport, NY2001
Bachelor of Arts - Psychology And Elementary Education
St John Fisher College
Rochester, NY1995
Skills
- Customer Service
- Strong communication skills
- Problem solving
- Elementary Education background
- Records Management
- Multitasking Abilities
- Team Collaboration
- Positive Interactions
- Time Management
Certification
- Permanent Certification from The University of New York State Education Department
- Certification Area: Pre K - 6
Timeline
Customer Service Cashier
The Fresh Market
04.2023 - Current
Elementary School Teacher
Rochester City School District
09.1998 - 08.2022
Substitute Teacher
Various Districts In Monroe County, NY
09.1995 - 06.1998
Master of Science - Education
State University of New York College At Brockport
Bachelor of Arts - Psychology And Elementary Education
St John Fisher College